Description:
Hybrid – Must be in driving distance of Sterling, VA and Manassas, VA
Full-Time | Monday- Friday, business hours (aligned to time zone) | $20–$25/hour
Duties & Responsibilities
- Collect mail weekly from the Sterling location and manage all incoming correspondence, including scanning, uploading, sorting, routing to the appropriate team members, and taking any required follow-up actions.
- Support multi-state tax operations reporting, including maintaining records, filing deadlines, and managing state agency online portals.
- Assist with year-end tax preparation and reporting in coordination with the operations and finance team.
- Maintain and organize confidential electronic employee and business files with a high degree of accuracy and discretion.
- Assist in responding to state agency correspondence, unemployment claims, and employment verifications.
- Support HR and operations with onboarding, record keeping, and other administrative tasks as assigned.
- Perform other duties as assigned.
Requirements:
- Must reside near Sterling, Virginia
- Onsite training in Manassas, Virginia
- High school diploma required; Associate's or Bachelor's degree in Business Administration, Accounting, Finance, Human Resources, IT, or a related field preferred.
- High-speed internet with a minimum of 25 Mbps download/upload speed (wired connection strongly preferred)
- A late-model computer (purchased within the last 3–4 years) running a current, supported operating system (Windows 10/11 or macOS)
- Functioning webcam and microphone for video conferencing
- A private, quiet, and dedicated workspace free from interruptions
- 1–2 years of experience in administrative, operations, tax, or HR support roles
- Familiarity with multi-state tax reporting, government portals, or payroll platforms is a strong plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace; experience with Paylocity or similar HR/payroll software a plus.
- Tech-savvy and comfortable navigating online portals and learning new systems quickly.
- Ability to handle confidential and sensitive information with the utmost discretion — this is non-negotiable.
- Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Reliable high-speed internet, a computer with webcam, and a private, quiet workspace.
- Professional and empathic work attitude.
- Must be authorized to work in the U.S.A.
About Mpathic
Mpathic is America's only consultative Contact Center solutions provider founded on the principle of exclusively merit-based hiring. We recruit for Character, Aptitude, and Experience, in that order. We deliver superlative performance at scale for Customer Support, IT Help Desk, and Sales. https://www.mpathic.com/
About the Role
Mpathic is looking for an Operations & Tax Compliance Coordinator to support our back office team with a focus on mail management, tax operations, and administrative compliance. This is a great opportunity for someone looking to break into or grow within operations, finance, or HR. We have a super awesome & fun team environment in the back office, but make no mistake, this role carries real responsibility. You will handle confidential information, manage multi-state tax reporting, and work across online government and payroll portals. As our business grows, this role may expand to include Canadian tax compliance as well..
