Job title: Front Desk Receptionist
Reports to: Clinic Supervisor
Status: Full Time
Location/s: Mira Mesa Clinic
ESSENTIAL DUTIES AND RESPONSBILITIES
Reception:
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Answers telephone call in a timely manner to ensure the ease of callers in contacting clinic sites, routes callers, and takes accurate messages.
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Provides routine information to patients or staff including hours of operation, directions to clinic sites, providers present at the clinic sites.
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Provides patients with registration packet including information about patient-centered medical home.
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Greet patients, clients, and visitors entering the clinic to in a courteous and respectful manner.
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Schedules appointments for patients at the end of the visit, reschedule patients as deemed necessary, accommodates walk-in patients in providers schedules, and same day appointments.
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Ensures that the reception and waiting area is clean and safe.
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Ensures that the reception area has brochures approved by the organization
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Provides assistance to patients who require help in the completion of registration packet.
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Inform patients of delays and wait times.
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Provides patients with surveys undertaken by the organization.
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Informs patients of the portal and assists patients in access to the portal.
Administration:
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Retrieves and inputs patient’s registration information in ECW, confirms and verifies patient’s information to ensure accurate information is available.
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Ensures that patients are seen in a timely manner.
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Responsible for scanning of insurance cards and necessary patient ID cards into EMR system.
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Assist with calling no-show appointments to re-schedule and assist with getting patients connected with issues that may be a barrier to care.
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Performs insurance eligibility verification and assures that accurate information is available at the time of service.
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Assists patient in obtaining previous and current medical records.
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Explain payment options and processes to patients, to include sliding fee discounts, collection of payments and co-pays for services.
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Assists with payment plans as appropriate for site specialties.
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Assists patient with self-referrals as directed by clinical staff.
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Performs the initial screening and registration of all patients.
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Updates registration forms annually.
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Recognizes need for immediate and urgent services and informs providers immediately.
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Assists with training of new staff as directed to assure that organization guidelines and protocols are followed.
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Answers inquiries assist enrollees/patients to utilize health care delivery system.
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Obtains and analyze patient financial information for accuracy and input into system.
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Renders accurate and timely data entry of all program eligibility and registration information.
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Provides assistance, guidance and direction to visitors and patients. Calls for an escort when necessary.
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Issues receipts for co-payments and payments to balances from patients when indicated.
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Responsible for accurate upkeep of cash drawer on a daily basis, to include reconciliation at end of day.
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Ensures that every patient has a designated primary care physician.
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Ensures that patients are seen by the designated primary care physician as possible.
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Obtains and documents information from patients regarding communication barriers pertaining to vision, hearing or cognitive difficulties.
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Obtains and documents patient /family preferences regarding advance directives.
Customer Relations:
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Maintain professional working relationships with all levels of staff, clients and the public.
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Be a team player and cooperate in accomplishing department goals and objectives.
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Maintain current knowledge of policies and procedures as they relate to safe work practices.
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Follow all safety procedures and report unsafe conditions.
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Know location of nearest fire extinguisher and emergency exits.
QUALIFICATIONS
Education and Experience:
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High School graduate or GED.
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One-year experience in a community health center preferred.
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At least one year front office/customer service required preferably in Healthcare.
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Bilingual highly preferred.
Annual Requirements, Licensure, and Certifications:
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Have reliable transportation; clean driving record, and car insurance as required by the state.
