DDC Controls Account Manager

CIS LLC
Lafayette, LA

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Job Details

Full-time
12 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Summary

CIS Industries has built a reputation over its 20+ year history for creating an enjoyable and rewarding workplace. The company emphasizes stability, loyalty and a supportive culture. Join our growing team today!

Key Responsibilities

1. Account Management & Client Relations

Serve as the primary point of contact for assigned accounts (commercial, industrial, healthcare, education, etc.)
Build and maintain strong, long-term client relationships
Understand customer operational goals, pain points, and facility needs
Conduct regular account reviews and identify opportunities for improvement or expansion
Ensure high levels of customer satisfaction and retention

2. Sales & Business Development

Identify and pursue new business opportunities within existing and prospective accounts
Develop and execute account growth strategies
Generate proposals for DDC systems, upgrades, retrofits, and service agreements
Collaborate with estimating and engineering teams to develop accurate project scopes and pricing
Meet or exceed sales targets, revenue goals, and profitability objectives

3. Technical Solution Development

Work with engineers and project teams to design DDC/building automation solutions (HVAC controls, energy management systems, BMS integrations)
Interpret plans, specifications, and sequences of operations
Recommend system improvements, upgrades, and energy-efficient solutions
Stay current on controls technologies

4. Project Coordination & Execution

Coordinate with project managers, field technicians, and subcontractors during project lifecycle
Participate in project kickoff meetings, progress reviews, and closeout processes
Ensure alignment between customer expectations and project deliverables
Help resolve project issues, scope changes, and scheduling challenges

5. Financial Oversight

Manage account profitability, including margins and cost controls
Review and approve proposals, change orders, and service agreements
Forecast revenue and maintain accurate sales pipeline reporting (CRM)
Ensure timely billing and assist in collections when necessary

6. Customer Support & Service

Act as escalation point for service or performance issues
Coordinate service teams for maintenance, troubleshooting, and system optimization
Promote service contracts, preventative maintenance, and system upgrades
Ensure systems are operating efficiently and meeting client expectations

7. Compliance & Documentation

Ensure all solutions comply with industry standards, codes, and customer specifications
Maintain accurate customer records, project documentation, and contracts
Support commissioning and system handover documentation

8. Cross-Functional Collaboration

Work closely with:
Engineering teams (for system design)
Operations/project management (for execution)
Service departments (for ongoing support)
Facilitate communication between internal teams and customers

9. Market & Industry Awareness

Stay informed on trends in:
- Building automation systems (BAS)
- Energy efficiency and sustainability
- Smart building technologies (IoT integration, analytics)
Identify competitive positioning and differentiate offerings

Key Skills & Competencies

Strong knowledge of HVAC systems and DDC controls
Sales and negotiation expertise
Technical aptitude for building automation systems
Project coordination and organizational skills
Customer relationship management (CRM tools)
Excellent communication and presentation skills
Financial and business acumen

Typical Performance Metrics (KPIs)

Revenue growth & sales targets
Account retention rate
Gross margin/profitability
Pipeline value and conversion rate
Customer satisfaction (CSAT)
Service contract growth

Benefits:

Benefits include paid vacation, 50% 401K match program up to 4% of gross pay, Safe Harbor company contribution 3% of your annual salary, a company supplemented health insurance program, plus employer paid life insurance, short- and long-term disability. Dental and Vision options are available.

Salary:

Salary commensurate with job experience.

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