Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Previous experience in hotel management or guest services is preferred.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a smooth check-in process
- Manage reservations and handle guest inquiries via phone and in-person
- Provide information about hotel amenities, services, and local attractions
- Assist with guest check-out procedures and ensure satisfaction during their stay
- Maintain accurate records of guest accounts and transactions
- Handle multi-line phone systems with professionalism and courtesy
- Address any guest complaints or issues promptly and effectively
- Perform night audit duties as required, ensuring all financial transactions are accurate
- Collaborate with other hotel departments to enhance the guest experience
Qualifications
- Previous experience in hospitality management or hotel management is highly desirable
- Strong customer service skills with a focus on guest relations
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests
- Familiarity with front desk operations and multi-line phone systems
- Excellent phone etiquette and interpersonal skills
- Ability to work flexible hours, including nights and weekends if necessary
- A proactive approach to problem-solving and attention to detail in all tasks
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Ability to Commute:
- Roseville, MI 48066 (Required)
Ability to Relocate:
- Roseville, MI 48066: Relocate before starting work (Required)
Work Location: In person
