Our client, a Global Leader in the Medical Device Industry, has an immediate opening for an HR Operations Leave Specialist for a 6-month+ contract.
As a contract HR Operations Leave Specialist, you will be part of a team that administers leave of absence programs as part of a Shared Services model. You will provide exceptional and compassionate service to employees needing assistance while ensuring appropriate communication with various stakeholders. You will be the first point of contact for Managers and Employees at all levels of the organization, regarding relevant HR policies with a focus on select leave inquiries. Additionally, you will ensure that every question or issue is entered as a case in the case management system & maintain customer contact until the case has been resolved or is transferred to another relevant party for resolution.
This is a hybrid role located in Kalamazoo, MI.
Responsibilities
- Administer parental leave of absences nationally
- Consult with employees and managers on plan provisions, eligibility, and other general inquiries related to parental leaves of absence. Troubleshoot and resolve both routine and complex leave issues.
- Communicate leave plans and updates to appropriate parties and prepare related materials as needed.
- Maintain accurate case documentation in a service center environment.
- Provide, review, and process leave paperwork for employees.
- Ensure employees receive proper payments while on leave.
- Interpret and escalate leave-related policies as needed.
- Collaborate with HR partners and COEs to ensure consistent communication.
- Maintain records and ensure compliance with federal/state regulations
- Foster a collaborative, team-oriented work environment.
Requirements
- Minimum 1 year experience administering Leaves of Absence programs
- 2+ years of professional experience supporting customers in a fast-paced environment
- Associate or Bachelor’s degree in relevant field of study
- Previous business-facing HR, HR COE, HR Operations, or role-related experience
- Applied knowledge of leaves/benefits laws and regulations, including FMLA, ADA, and HIPAA
Pay: $28.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
