Overview
Martin Eye Associates is seeking an enthusiastic, patient-focused Optical Consultant to join our growing team. We believe eyewear is more than just a medical device—it is an important part of our patients' vision, confidence, and lifestyle. Our Optical Consultants combine product knowledge with exceptional customer service to help patients make informed decisions while creating an outstanding patient experience.
The ideal candidate enjoys working with people, has a positive attitude, communicates professionally, and takes pride in helping patients look and see their very best. Optical experience is preferred, but we are willing to train the right individual who demonstrates strong customer service skills, professionalism, and a desire to learn.
Responsibilities
- Assist patients in selecting frames that complement their lifestyle, prescription, and personal style.
- Educate patients on lens options and recommend products that best meet their visual needs.
- Accurately measure, order, dispense, and adjust eyewear.
- Verify vision insurance benefits and explain available options.
- Deliver exceptional patient service from frame selection through eyewear delivery.
- Troubleshoot and resolve patient concerns with professionalism and empathy.
- Assist with frame inventory, merchandising, and board management.
- Maintain a clean, organized, and welcoming optical environment.
- Work collaboratively with doctors and staff to provide a seamless patient experience.
- Participate in ongoing training and professional development.
Skills & Qualifications
- Outstanding customer service and communication skills.
- Friendly, professional, and positive attitude.
- Strong attention to detail and organizational skills.
- Ability to build relationships and establish trust with patients.
- Comfortable educating patients and confidently making recommendations.
- Ability to multitask in a fast-paced healthcare environment.
- Team-oriented with a willingness to assist wherever needed.
- Optical experience preferred but not required.
- ABO Certification is a plus but not required.
- Basic computer skills and ability to learn electronic medical record systems.
About Martin Eye Associates
Martin Eye Associates is a family-owned independent optometric practice proudly serving Sanford and the surrounding communities since 2004. Our mission is to improve lives through exceptional eye care while creating an experience that patients cannot find anywhere else.
We are committed to a culture built on accountability, teamwork, professionalism, and continuous improvement through our ALIGN philosophy. We invest in our employees, encourage professional growth, and believe every team member plays an important role in delivering remarkable patient experiences.
If you're looking for more than just a job—and want to be part of a team that values people, relationships, and making a difference every day—we would love to hear from you.
One recommendation
I would also add an "Ideal Candidate" section, because I think it speaks directly to the kind of culture you're building:
The Ideal Candidate Will:
- Enjoy helping people and building relationships.
- Take ownership and initiative.
- Thrive in a collaborative team environment.
- Be dependable and accountable.
- Embrace learning and continuous improvement.
- Have an eye for fashion, style, and detail.
- Want to build a long-term career, not just fill a position.
Pay: $20.00 - $27.23 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
