The New York City Housing Authority (NYCHA) is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA employs approximately 12,000 workers who manage the backend and frontline operations of 177,569 apartments in 2,411 buildings across 335 conventional public housing and PACT developments.
NYCHA’s Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures. L&D’s mission is to prepare NYCHA employees for the roles they are in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.
L&D is currently seeking a Leadership Trainer to lead the planning, coordination, and execution of NYCHA’s leadership and professional development training courses for the NYCHA employee community.
Reporting to the Leadership and Professional Development Administrator, the Leadership Trainer, under general direction, with wide latitude for the exercise of independent initiative, judgement and decision-making, is responsible for planning, developing, coordinating, evaluating and administering training and professional development programs which promote effective community relations among NYCHA employees and between employees and the public. The Leadership Trainer works as part of a team and is responsible for creating and facilitating training that is responsive to problems in areas of housing and development and will also coordinate with multiple internal and external departments to develop workforce education programs to meet the needs of the NYCHA employee community.
Specific duties shall include but not be limited to the following:
1. Deliver leadership training & professional development programs that align with organizational goals.
2. Assist with coordinating the design and development of training manuals and materials, including trainer’s guides in collaboration with an instructional design team.
3. Facilitate engaging and interactive training sessions on topics such as leadership development, team building, conflict resolution, and self-care/community care.
4. Assess training needs and create customized training solutions for NYCHA employees (e.g., creating and distributing surveys and/or conducting focus groups).
5. Evaluate the effectiveness of training programs through feedback and performance metrics.
6. Provide coaching and support to leaders at all levels within the organization.
7. Collaborate with other departments to ensure training programs meet the needs of the organization.
8. Stay current with industry trends and best practices in leadership development.
9. Schedule training classes using a Learning Management System (Cornerstone).
10. Lead or support special projects as necessary.
Additional Information:
1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
COMMUNITY COORDINATOR - 56058
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Effective Communicator: Demonstrated ability to communicate clearly, both written and verbally Proven ability to communicate complex information clearly to trainees of varying professional levels. Active and empathetic listener. Coach: Has the ability or prior experience of applying a systematic process to improve other’s ability to set goals, take action, and maximize strengths. Creative Problem Solver: Demonstrated ability to develop innovative and impactful solutions that address operational needs. Strategic Thinker: Demonstrated ability to make timely and sound decisions/recommendations and to successfully manage multiple assignments, meeting critical deadlines and timeframes Subject Matter Expert: Strong understanding of leadership theories and practices and prior experience teaching adult learners.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
NYCHA has no residency requirements.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
