Job title: Reservations Manager
Department: Reservations
Reports to: Executive Team
Job Summary
The primary purpose of this position is to assist in the leadership of the Kitty Hawk Kites (KHK) Reservations Team: achieving the highest level of customer service, growing recreational sales through booking new/returning groups for recreational adventures and rentals, and facilitating general recreational sales for KHK.
Essential Duties and Responsibilities
Include the following (other duties may be assigned):
Provide excellent customer service in person as well as through email, phone calls, text messages, and online chats
Managing KHK Call Center as well as onsite activity locations as needed, taking on location specific job duties. Locations include but are not limited to: Duck, Nags Head, Manteo, and Oregon Inlet
Education, & Experience
Skills
Strong and current social media skills and the ability to manage an account such as Facebook, Twitter, Instagram, etc...
Working Conditions
Physical Requirements
About 1/3 of one's time will be spent climbing, balancing, stooping, kneeling, crouching or crawling. One-third to two-thirds of one's time will be spent standing, walking, sitting, and reaching. About 2/3 of one's time will be spent using one's hands to finger, handle or feel, as well as talking or hearing. Expect to lift up to 25 lbs on a regular basis. Vision required: close, color, peripheral, depth perception and ability to adjust focus. Some other physical demands come from continuous computer work, cash register work, sales floor work, events work, and mail order work
Kitty Hawk Kites, Inc is an Equal Opportunity Employer.
