About the Role
As an HVAC Field Operations Lead, you will serve as a mentor and technical authority, guiding a team of technicians to deliver exceptional residential and commercial climate control solutions. You will play a pivotal role in driving operational excellence, ensuring that every service call is executed with precision, safety, and a focus on long-term system performance.
Responsibilities-
Direct field operations by providing hands-on technical guidance and leadership to service technicians.
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Monitor daily job performance to ensure all installations and repairs meet high-quality standards and efficiency targets.
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Facilitate ongoing professional development and technical training to elevate the collective skill set of the service team.
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Champion a culture of safety by enforcing rigorous adherence to all industry and company-mandated safety protocols.
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Manage complex service schedules, ensuring timely resolution of client issues while maintaining clear communication across the team.
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Apply deep technical expertise in hydronics, ductless systems, high-velocity units, and conventional HVAC setups to troubleshoot challenging field issues.
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Foster positive customer experiences through professional interactions and a commitment to service excellence.
Qualifications-
High school diploma or equivalent.
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7+ years of comprehensive field experience in residential and commercial HVAC service.
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2+ years of proven experience in a supervisory or team-lead capacity.
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Valid EPA Certification, including A2L refrigerant handling.
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Demonstrated ability to manage multiple workflows and meet strict project timelines.
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Strong problem-solving capabilities and the ability to adapt to fast-paced, high-volume environments.
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Active NATE Certification.
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Advanced coursework in leadership or labor management.
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Exceptional interpersonal skills with a focus on coaching and mentoring junior staff.
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Proficiency in utilizing diagnostic tools and digital service management platforms.
