Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA. We are not looking for someone to “run a desk.” We are looking for a hands-on leader who can build, coach, and optimize a high-performing service department. This is a unique opportunity to join the oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long-term customer relationships. If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you.
- Oversee all service department operations to ensure efficient workflow and customer satisfaction
- Manage and mentor service advisors, technicians, and support staff
- Maintain and improve service processes to increase productivity and profitability
- Develop and maintain strong customer relationships to drive retention and repeat business
- Ensure compliance with company policies, safety standards, and manufacturer guidelines
- Collaborate with parts and sales departments to optimize overall dealership performance
- Prepare and manage service department budgets, forecasts, and reports
- Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
- Strong leadership skills with a track record of developing high-performing teams
- Deep understanding of automotive repair, diagnostics, and service operations
- Excellent communication and customer service skills, especially in highline environments
- Ability to manage multiple priorities in a fast-paced, performance-driven setting
- Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
- Valid driver’s license and ability to meet company driving requirements
- Competitive salary range: $150,000–$200,000 per year, paid weekly
- Health, dental, and vision insurance plans
- Paid time off and holidays
- 401(k) retirement savings plan with company match
- Opportunities for career growth and professional development
- Employee discounts on vehicle purchases and services
- Fully air-conditioned shop
- State-of-the-art facility
- On-site air-conditioned body shop
Jaffarian Automotive is a 4th-generation, family-owned dealership group and one of the most established automotive organizations in New England. We are customer-first, focused on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in delivering a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and loyal for generations. We are building a modern fixed operations environment where great people can thrive, grow, and lead.
