FULL TIME
Hours / Week:
40
1st Shift
$75,000.00 ANNUALLY
- Immediate Start!
- Multiple Openings!
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Plan
- 401(k)
ID: 299-CSRV-55146844
Posted: 2 days ago
We are a construction based company in Sacramento and the Central Valley . We are currently looking for Customer Service Claims Representatives in Santa Rosa & Petaluma in the residential homebuilding industry in behalf of builders to interface with trade partners and homeowners to inspect, schedule and complete homeowner warranty claims.
Job Description:
The duties of the Customer Service Representative (CSR) will be managing home warranty claims for 2-3 residential communities. The home warranty claims will cover issues that arise with the first 18mos of occupancy to include: scheduling subcontractors, managing and ultimately completing each claim to a level of satisfaction from the homeowner. There is a high emphasis on the closing survey score that is completed by the homeowner on their homebuying and overall customer service experience.
Responsibilities:
- Management of warranty claims with high level of customer satisfaction
- Maintain strong communication and excellent follow up skills
- Highly organized
- Ability to pass a background check
- Must have a vehicle and a valid driver's license
- Conduct follow-up visits with the homeowner to completion of work order/claim
- Provide excellent customer service through warranty service and administration, under trying circumstances at times
- Schedule subcontractors for completion of work
- Work closely with and hold subcontractors accountable for any substandard work and quality repairs
- Maintains customer satisfaction thru life of claim
- A high degree of computer experience
- Ability to work in a busy, sometimes demanding, environment
Education: No Requirements
Experience: 18 months
- CSR
- Customer Service
- Home warranty
Physical:
- lifting 15lbs
- driving
- sitting for long periods
- standing for long periods
Skills:
- Good Communication
- Strong customer service skills
- highly organized
- Strong people skills
- Well rounded computer skills
- Driving skills to visit homes to view claims
- Ability to work under pressure
Related Experience: customer service rep, CSR, claims manager
Roseville, CA and Manteca, CA
Industry: 23 [Construction]
Post ID: 299-CSRV-55146844
Post Date: 2026-08-19
Post Expires: 2026-09-18
