FRONT DESK COORDINATOR - FULL TIME
The Front Desk Coordinator gets to know every single dog and pet parent before anyone else, and is the go-to person when parents have questions. Every client knows this person by name and specifically wants to talk to them because they know they'll be taken care of, and as a result they're also the person who gets to take in compliments when we help someone enjoy their vacation by taking great care of their dog.
Schedule: Monday to Thursday 11:30am-7pm
The FRONT DESK COORDINATOR will be responsible for:
- Checking daycare, boarding, and grooming clients in and out in the afternoons, and communicating with parents about the dogs' stay with us
- Taking dogs in and out of their play groups to and from the front desk for pickup and drop off (there is a lot of walking)
- Answering new client questions and familiarizing them with the facility and operations
- Creatively staging retail displays and rotate new items in and out
- Assisting new clients with registration process
- Responding to client emails, texts, and voicemails
- Scheduling boarding, daycare, and grooming reservations
- Verifying vaccination records are up to date for each pet, contacting vet offices to verify information
- Manage communication between in-house vet clinic and HH clients
- Managing an EXTREMELY HIGH level of detail and information about each pet and be able to communicate this information with our staff
- Understanding and relaying health and care directions from pet parents and making sure our staff is up-to-date
- Maintaining extremely friendly demeanor even in stressful situations, while also being assertive enough to maintain company policies
- Extreme amount of multitasking ability is needed
ADDITIONAL INFO/REQUIREMENTS:
- Must have at least two years of customer service experience to be considered
- Retail experience desired
- Must like people as much as you like dogs
- Must be able to stand most of your shift
- This is a job with a LOT of detail - experience with extreme multi-tasking is a must!
- High School Diploma or equivalent is required
- Must live within 15 minutes of Rogers
- Student applications only accepted if solely attending online
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Employee discount
- Referral program
Application Question(s):
- Do you have any pets? Tell us about them! :)
Experience:
- Customer service: 2 years (Required)
Work Location: In person
