Overview
Join our dynamic automotive team as a Service Advisor, where you'll be the vital link between our valued customers and our skilled technicians. In this energetic role, you'll provide exceptional customer service, accurately assess vehicle needs, and coordinate repairs to ensure every vehicle leaves in peak condition. Your mechanical knowledge and sales skills will drive customer satisfaction and business growth, making each day rewarding and full of momentum. If you thrive in a fast-paced environment and love working with cars and people alike, this is the perfect opportunity to accelerate your career in auto service management.
Responsibilities
- Greet customers warmly, listen attentively to their vehicle concerns, and provide clear explanations of recommended services.
- Use estimating software and automotive diagnostics tools to assess vehicle issues accurately and prepare detailed repair estimates.
- Upsell additional services such as oil changes, tire services, brake repairs, suspension work, or transmission repairs to enhance customer value.
- Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services.
- Maintain thorough service writing documentation, including repair orders and client communication records.
- Handle cash transactions and process payments efficiently while maintaining accuracy.
- Communicate effectively with clients regarding vehicle status, repair recommendations, and maintenance schedules to foster trust and loyalty.
Qualifications
- Previous dealership experience or automotive service background is highly preferred.
- Strong mechanical knowledge with hands-on mechanic experience or service technician background.
- Proficiency in estimating software and computer-aided vehicle damage estimating systems.
- Familiarity with automotive diagnostics, collision repair processes, and auto estimating techniques.
- Knowledge of essential auto systems including transmissions, oil changes, air brakes, shocks & struts, tire service, and brake repair.
- Excellent customer service skills combined with effective client communication abilities.
- Ability to upsell services confidently while maintaining integrity and professionalism.
- Valid driver’s license with a clean driving record; driving experience is essential for test drives or vehicle inspections.
Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! Your enthusiasm for cars combined with your commitment to excellent customer experiences will make a real difference every day. We value proactive professionals who are eager to grow their careers in auto service management while providing outstanding service that keeps customers coming back!
Pay: $50,672.07 - $61,024.43 per year
Work Location: In person
