CALP – Certified apartment leasing professional.
Title:
Contract CALP Leasing & Resident Experience Consultant – 3‑Property Portfolio
About us:
Owner‑managed portfolio of 53 units across Alvin, Pasadena, and Houston. We want our leasing and resident experience to match what you’d expect at a professionally managed, larger community, even though we’re still relatively small.
Role type:
1099 contract – leasing, marketing, and resident experience consulting (not a traditional full‑time leasing agent).
What we’re looking for:
An experienced leasing professional with CALP training who has worked in structured leasing environments and can bring that playbook to a small portfolio. Your role is to map how prospects and residents currently move through the system and then rebuild that funnel with best practices.
Initial project scope:
Leasing and marketing audit:
Evaluate current listing strategy (ILS ads, photos, descriptions, pricing).
Review inquiry handling, follow‑up, touring, and application process.
Assess screening standards and consistency.
Resident experience audit:
Move‑in experience, onboarding, and expectations.
Communication standards for service requests, notices, and community updates.
Renewal approach and resident retention touchpoints.
Design a leasing and resident playbook for a 50–150 unit portfolio:
Standard prospect‑to‑resident workflow and scripts/templates.
Basic marketing plan (where to advertise, refresh cadence, how to track lead sources).
Standard move‑in, renewal, and move‑out processes and checklists.
Optional implementation/phase‑two:
Help set up templates and automations in existing tools (email, text, PM software, CRM). Train current staff/future hires using the playbook.
Ideal background:
CALP designation or completion of CALP coursework through NAA or local affiliate.
3–5+ years of multifamily leasing experience with strong closing and retention performance and with strong exposure to B/C‑class assets.
Familiar with Buildium Property manahement software.
Experience working in communities with clear leasing processes and metrics.
Strong written communication skills and comfort building templates/scripts.
Engagement details:
Short‑term project over 30–45 days.
Now: Remote work
Future: Combination of remote work and limited on‑site visits (to understand product and resident profile).
Please include:
Brief leasing performance highlights (occupancy, closing ratios, etc. where available).
One or two examples of leasing or resident processes you improved or managed.
Desired consulting rate and preferred engagement structure.
Proposed consulting structure (flat project fee vs. hourly, and ballpark range). Also availability.
What is the hardest thing you have faced and how did you accomplish it?
Job Type: Contract
Pay: From $1,000.00 per week
Work Location: Remote
