Job Description: The Logistics Coordinator handles customer shipments, from the planning stage to the actual movement, and performs delivery follow-up. The job addresses domestic and international shipments while ensuring import/export regulations compliance.
Responsibilities:
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Provide exceptional customer service while building relationships with new and existing customers.
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Manage all inquiries and requests promptly.
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Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.
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Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).
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Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.
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Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).
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Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.
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Assist with communications to carriers when issues arise.
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Responsible for managing several on-hand reports.
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Compile and submit accurate, regular, and timely reports as requested.
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Immediately reports and documents irregularities to supervisors.
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Performs other tasks as necessary.
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Excellent verbal and written communication skills in English (required) (Spanish - nice to have).
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A college degree is preferred, not required.
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Good management and organizational skills.
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Strong problem-solving skills.
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A college degree is preferred, not required.
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At least one year of Logistics or freight forwarding experience is preferred.
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At least one year of direct customer service experience.
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At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).
