Practice Manager / Medical Office ManagerSouthwest Balance, Dizziness & Ear Institute | Phoenix, AZ
Are you an experienced healthcare leader looking to make a meaningful impact? Southwest Balance, Dizziness & Ear Institute is seeking a Practice Manager to lead the daily operations of our growing specialty medical practice.
We are one of the nation's leading specialty practices dedicated to comprehensive balance, dizziness, vestibular, and hearing care. Our mission is to help patients regain their confidence, improve their quality of life, and return to the activities they enjoy most.
This is an exciting opportunity for a motivated leader who enjoys improving operations, developing high-performing teams, and driving practice growth while delivering an exceptional patient experience.
Responsibilities
- Oversee the day-to-day operations of the medical practice.
- Manage scheduling, patient flow, and clinic efficiency.
- Supervise, train, coach, and develop the front office team.
- Ensure insurance verification, benefit verification, prior authorizations, patient estimates, and revenue cycle workflows are completed accurately and timely.
- Monitor key performance indicators (KPIs), provider productivity, patient access, and operational performance.
- Assist with billing, collections, payroll coordination, PTO tracking, and staff accountability.
- Develop and improve Standard Operating Procedures (SOPs) and office workflows.
- Maintain compliance with HIPAA and healthcare regulations.
- Collaborate with providers and leadership to improve patient satisfaction, increase efficiency, and support continued practice growth.
Qualifications
- 3–5 years of Medical Practice Management or Healthcare Administration experience.
- Experience managing a busy multi-provider medical office.
- Strong knowledge of medical office operations, insurance verification, prior authorizations, scheduling, billing, collections, and revenue cycle management.
- Experience with Electronic Medical Records (EMR/EHR) systems and Microsoft Office.
- Excellent leadership, communication, organizational, and problem-solving skills.
- Ability to lead a team, make decisions, improve processes, and hold staff accountable.
- ENT, Audiology, Neurology, Physical Therapy, or other specialty practice experience is preferred.
Ideal Candidate
We're looking for someone who:
- Leads with integrity, professionalism, and compassion.
- Thrives in a fast-paced healthcare environment.
- Is proactive, organized, and solution oriented.
- Enjoys coaching and developing team members.
- Has a passion for improving patient care and operational excellence.
Benefits
- Competitive salary based on experience
- Medical Insurance
- Paid Time Off
- Sick Time
- 401(k) with Employer Match
- Professional Growth Opportunities
If you're passionate about healthcare leadership and want to help shape the future of an innovative specialty practice, we'd love to hear from you.
Apply today by submitting your resume.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Vision insurance
Work Location: In person
