SUMMARY: The Relocation Coordinator is responsible for assisting and directing relocation staff and residents in the timely and effective execution of CMHA’s relocation, transfer, and reasonable accommodation processes. This role reflects CMHA’s commitment to integrity, accountability, and exceptional service by ensuring that all relocation activities are conducted with fairness, transparency, and respect for residents. The position reports directly to the Relocation Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
- Prepare comprehensive relocation plans in accordance with the Uniform Relocation Act, applicable HUD regulations, and CMHA policies and procedures, ensuring compliance and accountability in all processes. Remain current on HUD 1378-24 CFR updates.
- Collaborate with resident leadership and management staff to develop relocation plans that reflect CMHA’s commitment to resident-focused service and respect, ensuring plans meet the diverse needs of all stakeholders. Obtain HUD approval prior to implementation.
- Represent CMHA management throughout the relocation process, serving as a trusted liaison and demonstrating professionalism, integrity, and responsiveness in addressing relocation-related issues.
- Serve as the management liaison on the relocation committee, fostering collaboration and clear communication across departments.
- Inspect units during construction/rehab to ensure quality standards are met and that resident-specific needs and accommodations are addressed with care and attention to detail.
- Assign and assist with post-rehab unit inspections, ensuring readiness and alignment with resident needs.
- Coordinate the procurement process to identify relocation service providers, partnering with the MBE Coordinator and Purchasing Office to support equitable and inclusive contracting practices. Monitor vendor performance for timeliness, efficiency, and customer satisfaction.
- Conduct assessments for Reasonable Accommodation requests, ensuring decisions are made with fairness, empathy, and adherence to policy.
- Evaluate resident or participant needs related to transfers due to medical conditions, reasonable accommodations, or domestic circumstances, maintaining a compassionate and solutions-oriented approach.
- Provide consultation to CMHA managers and staff, supporting effective problem-solving and reinforcing CMHA’s values of service, collaboration, and accountability.
- Develop and maintain partnerships with health, welfare, and social service agencies to expand resources and support for residents, demonstrating CMHA’s commitment to community engagement and service excellence.
- Participate in departmental projects and initiatives, contributing to a culture of teamwork and continuous improvement.
- Perform administrative duties, including timely and accurate submission of case records, reports, and related documentation, reflecting organizational integrity and accountability.
- Maintain functional knowledge of CMHA programs and services, effectively communicating with residents and external partners while handling sensitive information with confidentiality and professionalism.
- Travel throughout the county as required to fulfill job responsibilities.
- Perform additional duties as assigned.
DESIRED QUALIFICATIONS:
- Excellent verbal and written communication skills, with the ability to engage respectfully and effectively with diverse audiences.
- Strong attention to detail and organizational skills, demonstrating accountability and accuracy.
- Working knowledge of relocation procedures and applicable regulations.
- Proven ability to meet deadlines and perform effectively in a fast-paced environment.
- Ability to work with diverse populations, demonstrating cultural competency, respect, and inclusiveness.
- Knowledge of HUD policies and procedures governing housing matters.
- Familiarity with moving logistics and community resources for referrals.
- Demonstrated commitment to serving low-income, elderly, and disabled populations with dignity and compassion.
- Proficiency in Microsoft Office applications (Word and Excel).
EDUCATION/EXPERIENCE/CERTIFICATIONS:
- Associate’s degree in social services, business, or a related field, or equivalent combination of education and experience.
- Minimum of two (2) years of relevant experience in a public agency or in social or community services.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to sit or stand for eight hours while performing essential work duties. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must be able to perform essential job functions in an environment that could have increased stress levels.
OTHER: The candidate must possess and maintain a valid driver’s license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The candidate may have no more than 6 accumulated points in 3 consecutive years.
