Customer Service / Office Coordinator
Sam Mechanical is looking for an organized, dependable, and friendly Customer Service / Office Coordinator to join our team.
This position is an important part of our daily operation. We are looking for someone who communicates well with customers, stays organized in a busy office, and can coordinate our technicians’ schedules efficiently.
Responsibilities
- Answer incoming phone calls and assist customers professionally
- Schedule service calls, installations, and appointments
- Maintain and organize the company calendar
- Coordinate daily schedules with technicians and installers
- Create and send customer invoices
- Accept and process customer payments
- Follow up on outstanding invoices and payments
- Enter and maintain accurate customer information
- Communicate appointment times and schedule changes with customers
- Help organize service paperwork and office records
- Work with management to keep jobs and service calls moving efficiently
- Provide excellent customer service from the initial phone call through completion of the job
What We’re Looking For
- Highly organized and able to multitask
- Friendly and professional phone manner
- Good written and verbal communication skills
- Comfortable working with computers, invoicing, email, and scheduling software
- Able to work independently and prioritize tasks
- Dependable and punctual
- Previous customer service, dispatching, HVAC, plumbing, or home-service office experience is a plus
HVAC or plumbing experience is helpful but not required. We are looking for someone who is organized, motivated, good with customers, and willing to learn.
Position: Customer Service / Office CoordinatorCompany: Sam Mechanical – Plumbing, Heating & Air Conditioning
Pay: $20.00 - $22.00 per hour
Work Location: In person
