Job Summary
We are seeking a dynamic and detail-oriented Computer and Laptop Repair and Diagnostic Technician to join our innovative tech support team. In this role, you will be at the forefront of troubleshooting, repairing, and diagnosing a wide range of mobile devices, computers, and laptops. Your expertise will help ensure our customers’ devices operate flawlessly, providing exceptional service that keeps their technology running smoothly. This position offers an exciting opportunity to work with cutting-edge hardware and software, develop your technical skills, and contribute to a fast-paced, customer-focused environment.
Duties
- Diagnose hardware and software issues across various operating systems including Windows, macOS, Linux.
- Perform repairs on computer hardware components such as motherboards, hard drives, RAM, and peripherals using hand tools and soldering techniques.
- Troubleshoot software problems by analyzing error messages, reinstalling operating systems, updating drivers, and resolving conflicts.
- Conduct detailed analysis of device schematics to identify faulty components or connections during repairs.
- Utilize specialized equipment repair skills to replace or repair damaged parts on mobile devices and laptops.
- Provide technical support for customer inquiries related to device performance or hardware issues.
- Use analysis skills to determine root causes of malfunctions and recommend appropriate solutions for equipment repair or replacement.
- Document repair processes thoroughly in service logs while communicating clearly with customers about repair status or needed follow-up actions.
Experience
- Proven experience in computer hardware repair, diagnostics, or technical support roles involving mobile devices and laptops.
- Familiarity with multiple operating systems including Windows, macOS, Linux.
- Hands-on experience with soldering techniques for electronic component repair is highly desirable.
- Strong analysis skills with the ability to interpret schematics and troubleshoot complex issues efficiently.
- Knowledge of computer components such as motherboards, storage devices, RAM modules, and peripherals.
- Ability to use hand tools effectively for device disassembly and assembly tasks.
- Prior experience in field service or retail sales environments involving technical support is a plus. Join us if you’re passionate about technology repair and eager to deliver top-tier service! We value energetic problem-solvers who thrive on challenges and are committed to continuous learning in the ever-evolving tech landscape.
Job Type: Full-time
Pay: $10.00 - $18.00 per hour
Work Location: In person
