Must Have Technical/Functional Skills:
Owns delivery coordination for their hub. Single point of contact to the Architect for resourcing,
scheduling and escalation. Accountable for SLA adherence and utilization reporting.
TECHNICAL SKILLS
- ServiceNow project delivery scoping and coordination
- Risk and issue management
- Capacity Planning, Sprint and backlog management
- ServiceNow PPM, PMO and reporting tools
BEHAVIOURS
- Stakeholder mgmt across TCS and ServiceNow
- Escalation handling and conflict resolution
- Onboarding coordination for new TCS resources
CERTIFICATIONS: PMP or equivalent · CSA preferred · Agile certified
Salary Range: $82,000 - $140,000 a year
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