Responsibilities
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Lead by example in delivering exceptional customer service.
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Open and close the dispensary following company procedures.
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Serve as Manager on Duty in the absence of management.
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Coach and develop dispensary associates through real-time feedback.
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Drive sales through customer engagement, product recommendations, and upselling.
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Assist with daily cash handling and register reconciliation.
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Ensure compliance with all company policies and New York cannabis regulations.
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Assist with inventory counts, product restocking, and merchandising.
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Monitor store appearance and maintain a clean, organized sales floor.
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Resolve customer concerns professionally and efficiently.
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Support onboarding and training of new team members.
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Communicate operational updates and sales goals to the team.
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Assist management with achieving daily sales and performance metrics.
Requirements
Required Qualifications
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Must be at least 21 years of age.
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High school diploma or GED required.
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Minimum of 1 year of retail leadership or supervisory experience.
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Cannabis dispensary experience preferred.
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Excellent customer service and communication skills.
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Strong leadership, coaching, and conflict-resolution abilities.
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Comfortable working in a fast-paced retail environment.
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Reliable transportation and dependable attendance.
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Ability to work evenings, weekends, and holidays.
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Ability to stand for extended periods and lift up to 50 pounds.
Preferred Qualifications
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Previous experience as a Key Holder, Shift Lead, or Assistant Manager.
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Experience using Dutchie POS or other cannabis retail systems.
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Strong cash-handling and inventory management skills.
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Knowledge of New York cannabis compliance regulations
Benefits
Benefits
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Competitive hourly pay
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Employee discount on dispensary products
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Paid training and onboarding
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Vendor-led product education and trainings
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Opportunities for career growth and internal promotion
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Supportive team-oriented work environment
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Participation in vendor events, pop-ups, and product launches
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Performance recognition
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Paid time off (PTO) for eligible employees
Why Join The Flowery?
We're building a team of passionate professionals who are committed to delivering an exceptional cannabis retail experience. If you're a natural leader who enjoys developing others, driving sales, and creating a positive customer experience, we'd love to meet you.
