IS Business Automation Senior

State of Wisconsin - Revenue
Madison, WI

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Job Details

Full-time
$35.08 - $40.00 an hour
3 days ago

Benefits

Paid holidays
Dental insurance
Paid time off
Pension plan
Employee assistance program
Vision insurance
Loan forgiveness

Qualifications

Optimizing workflow processes
Non-technical user support
Stakeholder engagement
Requirements design
User training (technical support)
Continuous improvement
System requirements definition
Analysis (software development lifecycle)

Full Job Description

Introduction

Deadline: Applications will be accepted until 11:59PM (CT) on Monday, August 31, 2026.

Contact: Evan Holzhueter, Human Resources Specialist – Senior, [email protected]

The Department of Revenue is seeking an IS Business Automation Senior in the Compliance Bureau within the Division of Income, Sales, and Excise Taxes. This position is headquartered at the State Revenue Building in Madison, WI.

Join the Department of Revenue (DOR)! We are a highly engaged organization, committed to the success of our employees who are equally committed to the department's success. In addition to the employment benefits listed below, DOR offers a mentorship program, training for future leaders, and our Take 4 program which encourages four hours of training per month.

The state of Wisconsin offers an exemplary benefits package, this includes generous paid time off so you can truly have a work/life balance! Our competitive benefits package offers:

Substantial leave time including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.
Excellent and affordable insurance options for health, dental, vision, life and more.
An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
Well Wisconsin Program offering wellness tools and rewards to employees and spouses.
A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator.

Some employees may also be eligible for Public Service Loan Forgiveness.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce. Watch this video to see what working for the State of Wisconsin is all about!

This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.

Position Summary

This position is responsible for leading and coordinating efforts to design, develop, analyze, document, implement, and maintain customer service delivery systems and technologies for the Compliance Bureau, including the automated call distribution system, voice response unit (VRU), interactive voice response (IVR) and other web-based applications and interfaces. This position will work in tandem with the IS Business Automation position in the Customer Service Bureau to ensure consistency between the bureaus in general policies, templates, call flow, messages, etc. In consultation with business areas, this position requests and monitors progress on customer service system changes, serves as the liaison between the Compliance Bureau, Income Sales & Excise Tax (IS&E) Division and Division of Technology Services (DTS) for customer service delivery systems and technologies, and works with DTS staff to troubleshoot problems with customer service systems.

This position will research and prepare in-depth analysis related to customer service delivery systems and technologies, to include complex problem resolution. This position produces documentation and reports and conducts training.

To see the full list of duties view the position description.

Salary Information

The starting pay rate for this position is between $35.08 - $40.00 per hour, depending on experience and qualifications.

The classification of this position is IS Business Automation Senior, which is in Pay Schedule 07, Pay Range 34. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.

Job Details

Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.

I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Probationary Period: A 12-month probationary period may be required.

Remote Work/Telework: This position is eligible for remote work/telework up to 60%. After completion of probation, telework may gradually increase up to 60% based on employee performance and work unit needs. This position will be headquartered at the DOR main office building, 2135 Rimrock Road, Madison Wisconsin. Remote work is intended to be performed primarily in the State of Wisconsin and is subject to change based on business needs.

Work Schedule: This position will work Monday – Friday during daytime hours between 7:30am – 5:00pm.

Qualifications

Minimally qualified candidates will have:

Experience administering, analyzing, maintaining, or improving automated customer service delivery systems (e.g., automated call center distribution systems, voice response unit (VRU), interactive response voice unit (IVR), web-based applications, or comparable business systems).
Experience gathering business needs and translating them into system requirements, process improvements, project specifications, or technical requests.
Experience communicating and providing training, technical assistance, or guidance to employees, system users, or non/technical stakeholders.
Experience working collaboratively on a team.

Well-qualified candidates will also have the following experience:

Experience serving as the primary liaison between various business areas and information technology staff.
Experience gathering business requirements, developing project specifications, prioritizing enhancements, and monitoring system changes through implementation.
Experience identifying the root causes of recurring system issues and coordinating troubleshooting and resolution.
Experience preparing reports and presenting technical and analytical information to stakeholders such as (e.g., technical staff, managers, executive leadership, etc.).

How To Apply

To be considered for this position, you must complete the online application. Click "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service.

You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the “Qualifications” section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required of the job. For instructions on developing your application and what should be included in these materials, click here. Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click “Submit”.

Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.

Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

Questions can be directed to Evan Holzhueter, HR Specialist – Senior, at [email protected] or 608-265-3174.

Deadline to Apply

All application materials must be received by 11:59PM (CT) on Monday, August 31, 2026.

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Introduction

Position Summary

Salary Information

Job Details

Qualifications

How To Apply

Deadline to Apply

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