Company Overview
Northern PWR is a leading residential solar company dedicated to helping homeowners reduce their utility bills and embrace sustainable, green energy solutions. Our skilled teams work diligently in all weather conditions to install high-quality solar panels that seamlessly integrate into homes and lifestyles.
Job Summary
We are seeking a dedicated Warranty Team Lead to serve as the primary point of contact for solar customers following system activation, ensuring their system performs as expected and proactively identifying any issues. In this role, you will work closely with AP systems and SolarEdge customer support to diagnose issues remotely wherever possible, reducing the need for field technician visits and helping to save both time and cost. Partnering with the Scheduling Team Lead and reporting to the Field Operations Manager, you will play a key role in driving improvements to service KPIs and SLAs. The ideal candidate brings strong communication and problem-solving skills, along with prior experience in solar or customer service. Leadership experience is a plus, though not required for candidates ready to grow into the role.
Duties
- Project manage solar customers after system activation to identify and address any issues with their solar system
- Collaborate with AP systems and SolarEdge customer support to remotely diagnose issues, reducing the need for field technician visits and saving time and cost
- Work closely with the Scheduling Team Lead and report to the Field Operations Manager to improve service KPIs and SLAs
Requirements
- Previous experience in solar industry and/or customer service required
- Leadership experience preferred but not required
Join us at Northern PWR where your leadership will help us uphold the highest standards of quality while contributing to a sustainable future. We value proactive professionals committed to excellence in manufacturing practices and customer satisfaction.
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have previous experience with solar systems?
- Are you available to work Mon-Fri 9am-5pm?
- Do you speak any other language besides English?
Experience:
- customer service/ call center: 1 year (Required)
Work Location: Remote
