2nd Shift: 40 hours - Tuesday - Saturday 7:00 PM - 3:00 AM
Position: Outreach Crisis Coordinator
Program: COMPASS
Scope of Service: Provides mobile crisis response to individuals who are experiencing a mental health or substance use crisis; in some instances, such crises may also involve issues related to welfare or homelessness. The Crisis Coordinator is intended to complement and support the work of The City of New Haven's first responders and is an additional resource available to them. The coordinator also provides a secondary response from a request at the scene by the NHPD, NHFD, or Emergency Medical Services, or may self-initiate a response through direct outreach in the community. The coordinator will also serve as an additional resource to the City of New Haven Police Department’s CIT program conducted in partnership with the lead LMHA and DMHAS. Coordinates clinical treatment meetings between program and external providers and natural supports, as necessary to ensure continuity of care. Completes, submits, and monitors records based on fidelity, funding, or contract requirements. Networks with area community providers and provides case management support for the benefit of the clients. Performs other duties as assigned
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Responds within 15 minutes to 911 calls through NHPD dispatch.
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Collaborates effectively with first responders as well as Mobile Crisis Teams.
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Establishes rapport and positive working relationships with clients and first responders maintaining professional ethics and boundaries.
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Completes necessary screenings and documentation for clients and triages incoming community referrals from external providers.
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Conducts appropriate follow up services with each client to review progress, mental health stability, upcoming appointments and activities, and discharge planning when appropriate.
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Completes and reviews a multitude of client assessments to ensure individual needs are addressed and implemented into care and treatment plans.
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Develops, implements, and monitors personcentered plans with the client in all aspects of care, up to and including the intake and discharge processes.
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Coordinates and assists clients to obtain and maintain identified needs including and not limited to entitlements, treatment, medical, transportation, housing, wellness/nutrition, legal services, education/employment, and others needs as identified.
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Assists the client in identifying potential barriers to achieving aspirations and goals and links the client to appropriate services to address these obstacles.
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Coordinates clinical treatment meetings between program and external providers and natural supports, as necessary to ensure continuity of care.
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Works collaboratively with external providers for the benefit of client care.
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Works collaboratively with families, and positive natural supports for the benefit of client care.
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Coordinates transition and discharge planning, when appropriate.
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As applicable, administration of breathalyzer tests and urinalysis samples.
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Adheres to policies and practices as outlined in the staff handbook and program operations manual.
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Consistently works in a respectful, constructive, and cooperative manner with fellow staff and providers.
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Upholds all Health Insurance Portability and Accountability Act (HIPAA) regulations and secures all necessary releases of information for outside communication.
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Models culturally competent behavior interacting with clients, professionals/providers, and fellow staff.
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Maintains accurate electronic records and case files as assigned and in accordance with programming, contractual, licensing, and accreditation requirements.
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Adheres to the standards of the Council on the Accreditation of Rehabilitation Facilities.
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Participates in agency committee work when available or as permitted.
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Completes all trainings as required per program contract and agency policy.
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Attends agency sponsored inservices, outside trainings, conferences and meetings to facilitate continued professional growth and ensure the quality of case management practices.
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Master’s degree in social services with experience in crisis management or outreach and engagement.
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Bachelor’s degree in human services field accepted with a minimum of 3years’ experience in crisis management and/or outreach and engagement.
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Providing comprehensive case management and leadership activities. Master’s preferred with a minimum of 1year experience.
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Prior experience working with people with persistent chronic mental illness and/or addiction.
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Valid Connecticut Driver’s license and reliable transportation to transport individuals, as needed.
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First Aid/CPR certification or willingness to obtain certification within 90 days of hire.
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Proficient computer skills required, including Microsoft Office and electronic record keeping.
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Knowledge of the community support system and resources preferred
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Competitive Wages
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401(k) with company match up to 3.5%
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Medical, Dental, and Vision
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FSA and Dependent Care Accounts
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CompanySponsored Employee Assistance Program
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Company Sponsored Life, AD&D and LTD
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Colonial Supplemental Insurance
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Vacation, PTO & Sick time for eligible FT 40 & PT (2039 hour)
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Connecticut Paid Sick Time for all employees up to 40 hours a year
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12 Company Holidays Paid at Double Time (hourly employees)
The Mission of Continuum of Care is to enable people who are challenged with mental illnesses, intellectual/developmental disabilities (including Autism), homelessness, and/or struggling with addiction to rebuild a meaningful life and thrive in the community. Since 1966, Continuum of Care, Inc. has been a leading nonprofit organization serving adults diagnosed with mental illness and developmental and intellectual. Continuum is renowned for its leadership, high quality standards, and innovative programs in its field. With more than 60 properties located throughout Connecticut (such as group homes, supported living arrangements, emergency housing, and crisis centers), Continuum is one of the largest community housing providers in the state for people diagnosed with mental illness, developmental disabilities, and/or substance disorders. We serve more than 2,500 individuals annually, and employ approximately 900 dedicated staff.
