Location: Syracuse, NY Category: Staff (CSEA, PA, MC, Foundation) Job Type: Full Time - 12 Months Professional Administrator Posted On: Fri May 29 2026 Job Description:
BROAD FUNCTION
The Assistant Director of Technology Support Services plays a leadership role in providing technical and operational support for Onondaga Community College's information technology systems, with a focus on end user computing including desktop, help desk, and related support services.
This position works within the ITS leadership team to ensure a highly reliable and secure environment that enables academic, administrative, and student computing.
MAJOR RESPONSIBILITIES
Provide high quality technical, analytical, and operational services in support of campus technology support services, system design and end user computing support including:
Desktop, laptop, and mobile device support;
Help Desk operations and end user support services;
Serve as primary level two ITS support for assigned technology support applications and tools as needed.
Provide technical and operational analysis, problem solving, documentation and solution implementation.
Work collaboratively with campus departments and users to provide effective and timely communication and technical support.
Identify and implement technical support tasks, ensuring that multiple areas of IT are working in a coordinated, team-focused manner.
Provide input to the IT leadership team regarding project planning and management, act as project manager for projects as assigned. Develop project plans including scope, requirements, scheduling, budget, and resource assignment.
Effectively represent the College when interacting with third party suppliers, vendors, and hosting providers.
Provide recommendations for technology and business process improvements and implement as directed.
Track and manage inventory and lifecycle replacement plan.
Assist with budget planning and management for technology support services, including procurement and lifecycle replacement expenditures.
May supervise staff within the ITS department.
Job Requirements:
MINIMUM QUALIFICATIONS
Bachelor's degree from a regionally accredited college, university or foreign equivalency and 5 years of work experience in Information Technology
Demonstrated project management experience
PREFERRED QUALIFICATIONS
Experience with higher education business processes and enterprise information systems
Supervisory Experience
Bilingual in Spanish & English. Bilingual in English and other languages will be considered.
KNOWLEDGE, SKILLS & ABILITIES
Project management skills and experience with software development methodology, including workflow and business process modeling
Demonstrated skill and ability with information technology systems.
Strong analytical and problem-solving skills
Ability to maintain and communicate knowledge of emerging technologies
Effective written and interpersonal communication skills
Team focused, customer service attitude and strong work ethic
Additional Information:
Salary range is: $64,420 - $80,526, commensurate with credentials and relevant experience.
Onondaga Community College offers a generous and competitive benefits package including:
New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.
