Surrogate Specialist
Growing Generations (www.growinggenerations.com) is a place where passion and commitment fulfill dreams and deliver an experience that is treasured forever. We are a family building families through surrogacy and egg donation, driven by unparalleled safety and quality standards. The Growing Generations experience inspires trust, creates legacy, and makes the impossible possible. Growing Generations is a fast-growing and evolving organization, and this role is well-suited for someone who is comfortable with change, continuous improvement, and adapting to new systems and workflows as the program grows.
We are looking for a Surrogate Specialist to join our Surrogate Services Team. Within this role, team members may focus primarily on one of two areas depending on experience and strengths. While team members may lean into one of these areas, all Surrogate Specialists are expected to understand and contribute to both aspects of the role. The ideal candidate is someone who can combine strong relationship skills with operational attention to detail.
Surrogate Experience
Focused on building relationships with surrogate applicants and guiding them through the early stages of their journey.
Operations
Focused on surrogate case progression, documentation, workflow management, and maintaining data integrity.
What you’ll do:
Surrogate Experience
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Provide a gold star level of customer service and support to applicants exploring surrogacy.
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Serve as a trusted point of contact for surrogates during the intake process.
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Educate surrogates on program expectations and help them navigate the early stages of their journey.
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Maintain empathetic and professional communication with internal teams and external partners, including applicants and third-party vendors.
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Lead conversations with professionalism and empathy, providing clear guidance while skillfully navigating both routine and challenging discussions.
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Ensure all communications and updates are clearly recorded in internal systems.
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Partner closely with the team member supporting operations to ensure consistent communication and forward progress on cases.
Operations
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Partner closely with the team member supporting the applicant experience to ensure consistent communication and forward progress on cases.
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Maintain organized, accurate records and documentation.
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Follow established workflows to review applications and complete intake tasks, including, but not limited to, medical record requests, document uploads, background checks, insurance submissions, and other backend processing tasks.
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Complete regular audits of cases to ensure forward progress and data integrity.
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Monitor case movement and identify opportunities to support efficient workflow.
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Maintain data integrity across systems, such as Salesforce.
Team Contribution
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Collaborate with internal teams to support the overall success of the surrogate process.
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Participate in and contribute to departmental and company initiatives and projects. Be a creative problem solver with strong attention to detail.
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Adapt to new systems, processes, and operational improvements as the program evolves.
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Provide feedback and ideas that support continuous improvement and department and company growth.
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Demonstrate empathy, organization, curiosity, and innovation.
What you’ll need to succeed:
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Excellent customer service and communication skills.
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Strong attention to detail and organizational ability.
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Ability to interact with a broad set of clients from different cultures and regions.
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Proficiency in Microsoft Office and Outlook. Experience with Salesforce or other CRM systems is a plus.
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Ability to maintain confidentiality and handle sensitive information.
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Comfortable managing multiple tasks and priorities.
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Thrives in a fast-paced and evolving environment where processes continue to grow and improve.
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Positive, flexible attitude with a willingness to learn and adapt.
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Prior experience in customer service, case management, or operations roles preferred.
What are the benefits:
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A competitive health plan that includes health, dental and vision
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401(k) with company match
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“Take What You Need” PTO
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Tuition Assistance
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Paid Holidays
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LTD/STD/Life Insurance
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Wellness Programs
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The ability to work hybrid or remote based on location
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And much more!
North Star and its companies are an equal opportunity employer. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status.
