HIB Recruitment Services is hiring on behalf of a confidential client.
Location: Wichita, Kansas, USA
Employment Type: Full-Time
Experience Level: Mid-Level
Experience Required: 3+ years
Industry: Staffing & Recruiting
Job Function: Management
Relocation Assistance: Not Available
Visa Sponsorship: Not Available
HIB Recruitment Services is seeking an experienced and results-driven Office Manager to lead day-to-day operations for a staffing and recruiting office in Wichita, Kansas.
The successful candidate will be responsible for leading a high-performing team, driving sales and business development, strengthening recruiting performance, ensuring quality client service, and maintaining operational and financial accountability.
This is an ideal opportunity for a people-focused leader who combines sales leadership, recruiting expertise, operational discipline, and a strong business-growth mindset.
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Lead, hire, train, coach, and develop office staff.
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Build a culture centered on accountability, professionalism, teamwork, and performance.
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Conduct regular 1:1 meetings, performance reviews, team huddles, and sales meetings.
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Set clear expectations and provide coaching and resources to improve team performance.
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Manage PTO and scheduling to maintain appropriate office coverage.
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Supervise Business Developers, Employment Specialists, Front Office Coordinators, Recruiting Specialists, and other office personnel.
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Develop and execute quarterly sales strategies focused on target accounts and growth opportunities.
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Monitor sales pipeline, activity, and results.
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Build relationships with decision-makers and prospective clients.
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Conduct regular client appointments and business-development activities.
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Strengthen collaboration between sales and recruiting teams.
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Develop new accounts and expand existing client relationships.
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Identify opportunities to improve revenue, client retention, and overall office performance.
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Forecast staffing requirements and develop targeted recruiting strategies.
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Monitor job postings, applications, inquiries, interviews, onboarding, and placement metrics.
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Research and implement new recruiting methods and sourcing strategies.
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Stay informed about local labor-market conditions, industry trends, and competitor hiring practices.
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Ensure recruiting activity targets are consistently achieved.
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Maintain a strong candidate pipeline through proactive sourcing and interviewing.
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Ensure qualified job orders are taken, managed, and filled efficiently.
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Assign orders appropriately and personally manage complex assignments when required.
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Ensure complete and accurate job-order information is entered into the company's systems.
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Monitor fulfillment speed, activity levels, and service standards.
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Resolve client and candidate/associate issues proactively.
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Maintain strong client and associate satisfaction.
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Develop strategies to improve service quality, retention, and overall customer experience.
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Oversee accurate and timely weekly payroll processes.
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Monitor account setup, pricing, credit, and required documentation.
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Monitor accounts receivable and support collection activities.
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Identify and mitigate operational and financial risks.
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Manage workers' compensation and unemployment-related matters.
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Maintain strong profitability and operational performance.
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Ensure compliance with established company processes and financial controls.
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Coordinate on-call coverage to maintain continuous service.
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Represent the organization through local business and networking organizations.
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Develop relationships with community organizations, colleges, high schools, and nonprofits.
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Participate in job fairs and approved community events.
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Generate new business leads through networking and community engagement.
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Strengthen local brand visibility and employer relationships.
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Ensure compliance with applicable federal, state, and local employment regulations.
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Maintain awareness of requirements related to the Fair Labor Standards Act (FLSA), Title VII, ADA, FMLA, and other applicable employment laws.
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Ensure office processes and employment practices follow established policies and regulatory requirements.
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Bachelor's degree preferred, or an equivalent combination of education and professional experience.
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2–3+ years of demonstrated sales and leadership experience.
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Experience in staffing, recruiting, sales, operations, or a related environment strongly preferred.
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Strong consultative selling, communication, questioning, and active-listening skills.
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Demonstrated ability to coach, motivate, and manage a team.
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Strong organizational, analytical, and problem-solving abilities.
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Ability to work effectively in a fast-paced, performance-driven environment.
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Certified Staffing Professional (CSP) designation is a plus.
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Proficiency with Microsoft Word, Excel, and Outlook.
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Experience with CRM systems preferred.
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Ability to learn and effectively use recruiting, staffing, and business-management technologies.
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Primarily office-based with regular interaction at client locations.
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Some local travel may be required for client meetings, networking, recruiting, and business-development activities.
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Must be comfortable working in a high-pressure, deadline-driven environment.
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Must have a valid driver's license and the ability to travel locally.
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Must be able to climb stairs and carry marketing materials or supplies when required.
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Occasional out-of-town travel for meetings or training may be required.
We are looking for a hands-on leader who can grow a business while developing people. The ideal candidate is commercially minded, highly accountable, comfortable with sales and recruiting targets, and capable of balancing client service with operational excellence.
If you are ready to take ownership of a staffing office and make a measurable impact on team performance, client growth, and recruiting success, we want to hear from you.
