Support Technician II (226 Days) -(RTP20260818-019)
Description
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Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
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Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
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Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
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Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
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Document interactions, incidents, service requests using the Districts IT Service Management System.
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Create technical documentation and contribute to knowledge base.
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Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.
Qualifications
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Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years’ experience in Information Technology support services.
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Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
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Proficient in analyzing and resolving technology hardware and software failures.
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Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
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Knowledgeable in wired and wireless network technologies.
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Experienced with user and device management in Microsoft Active Directory.
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Effective communication skills.
Work Locations: Edtech-Enterprise Support Services 5501 LBJ FWY SUITE 1000 Dallas 75240
Job: Support Technician II
Full-time
Minimum Salary: 51,998.00
Median Salary: 63407.00
Job Posting: Aug 20, 2026
