Residence Inn by Marriott is looking for a Night Audit Agent to serve as our guests’ first point of contact. Hotel Night Audit Agents responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and/or work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Stock supplies at the front desk and market
- Help set up breakfast area
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Pay: $18.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Application Question(s):
- This is an overnight shift from 11PM to 7AM. Have you worked overnight shifts before?
Experience:
- FOSSE: 1 year (Preferred)
- Hotel Customer Service: 1 year (Preferred)
Work Location: In person
