We’re a fast-growing, values-driven café brand that’s redefining what everyday food service can be. With locations in vibrant neighborhoods across major cities, we focus on meaningful moments, consistent quality, and community-driven service. Our mission is simple: deliver excellent coffee and culinary experiences while fostering a positive, people-first culture.
The Role
The Store Operations Leader plays a pivotal role in driving daily success at one of our flagship café locations. This position combines hands-on leadership with strategic oversight to create a welcoming and efficient environment for both guests and team members. As a Store Leader, you’ll be responsible for maintaining top-tier standards in customer service, operational precision, product delivery, and team growth.
Key Responsibilities
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Build and nurture a motivated, inclusive, and high-performing team
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Lead by example, setting a strong tone of professionalism, kindness, and accountability
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Train and mentor team members, ensuring continuous development at all levels
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Manage team scheduling, timekeeping, and payroll coordination
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Collaborate on hiring decisions and guide onboarding for new team members
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Ensure every guest has a consistently outstanding experience
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Address customer concerns with empathy and professionalism
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Encourage and model hospitality that goes beyond the transaction
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Gather and act on customer feedback to refine service delivery
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Maintain health, safety, and cleanliness standards to meet all local and internal requirements
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Monitor and manage inventory, vendor orders, and supply chain flow
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Handle cash management, compliance audits, and back-of-house reporting
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Ensure beverage and food items meet brand standards for taste, presentation, and consistency
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Train team members on product knowledge and preparation techniques
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Monitor waste, manage portioning, and minimize operational losses
Who You Are
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3–5 years of leadership experience in hospitality, retail, or food & beverage
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Proven ability to lead and develop diverse teams
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Skilled in operations management, scheduling, and inventory systems
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Strong communicator and confident decision-maker
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Energized by fast-paced environments and shifting priorities
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Passionate about creating memorable experiences and serving others
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Experience working in specialty coffee or café environments
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Familiarity with POS systems and labor management tools
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Knowledge of food safety standards and regulatory compliance
What We Offer
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Competitive salary ($65,000–$75,000 depending on location & experience)
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3 weeks Paid time off and sick leave
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Medical, dental, and vision benefits
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Ongoing professional development opportunities
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A dynamic, supportive work environment where your voice matters
