Cuban Paradise Cigar & Cafe is a Premium Cigar store located in the heart of John’s Pass, Madeira Beach, Florida. The store is dedicated to educate and connect customers with the top brand's products they love. Also, we proudly handmade high-quality cigars on the premises. We offer to our customers a variety of cigar blends in the walking humidor, gourmet coffees services, related cigars accessories, and a comfortable outdoor seating ambiance — our offer: competitive wages, a friendly and collaborative work environment. As part of our team, you will receive 75 hours of paid training and mentoring over the first month of employment to ensure your success with us. Contact us today to be part of a team that “always deliver with passion and excellence! ”
SALES ASSOCIATES/CASHIERS/BARISTAS
- Sales Associates/Cashiers/Baristas are responsible for ensuring our Customers have real shopping and amazing cigar store experience. The Associates/Cashiers/Baristas makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, efficiently follows all company best practice standards, and ensures proper merchandise presentation. Sales Associates/Cashiers/Baristas are responsible for maintaining excellent customer service, generating sales, merchandising, pricing, cash register operations (POS), and loss prevention in adherence to all Company Policy/Store standards. Sales Associates/Cashiers/Baristas are expected to be engaged in multi-tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. Customer Focus. Integrity and Trust. Action-Oriented. Drive for Results. The Baristas position will provide exceptional customer service while making hand-crafted, quality beverages. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a confident team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Maintains a clean and organized workspace so that partners can locate resources and products as needed. Provides quality beverages consistently for all customers by adhering to all recipe and presentation standards. Baristas follow health, safety, and sanitation guidelines for all products. Ability to learn quickly and to understand and carry out oral and written instructions and request clarification when needed. Arranges coffee bar/cart supplies and cups/mugs to make attractive displays. Baristas maintain the bar/cart area in a neat and sanitary manner. Greets customers, take orders, mixes, and serves hot and cold drinks such as coffee, espresso, cappuccino, cafe latte, tea, chai, fruit blend drinks, and others while considering customer specifications. Baristas will also operate cash registers and credit card machines. Baristas field customer complaints or questions while working to maintain good customer relations and speedy delivery of all beverages. Baristas must be able to multitask and communicate effectively with your co-workers while being open to new ideas. Excellent customer service and communication skills are required. A High School diploma required. Ability to perform necessary mathematical calculations commonly used in retail environments. Must be at least 18 years old. Retail experience preferred.
Sales Associates/Cashiers/Baristas Essential Functions but not limited:
- Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
- Assists Customers in any way necessary –with merchandise, and answers Customer questions politely and knowledgeable. Greets all Customers by making eye contact, smiling, and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
- Sales associates/Cashiers/Baristas provide prompt and efficient responses to Customers at all times. Sales Associates/Cashiers responds to Customer Service calls immediately. Handles all Customer issues courteously and helpfully, calling a member of the cigar lounge management when needed.
- Represents and supports the Company brand at all times.
- Maintains a professional appearance, and adheres to the Company dress code at all times.
- Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards.
- Expedites newly received merchandise receipts to the sales floor with a sense of urgency, targeting all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
- Safeguards confidential information, cash and credit card information, and merchandise.
- Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline methods.
- Maximizes productivity by executing all cigar lounge best practices and minimizing steps and touches in their workflow.
- Effectively communicate with Customers, Associates, Assistant Managers, and Managers in a friendly, respectful, cooperative, and pleasant manner.
- Performs duties necessary to maintain internal and external store cleanliness; in addition to basic upkeep so that floors, windows, restrooms, drinks preparation areas, shelves, and counters stay clean and presentable at all times.
- Sales Associates/Cashiers/Baristas follows company policy and procedure and all laws governing restricted beverage and tobacco sales.
- Sales Associates/Cashiers/Baristas maintains merchandise including proper rotation, storage, stocking, and pricing promptly/accurately.
- Sales Associates/Cashiers/Baristas maintains knowledge of all product offerings and promotions.
- Reports to work on time and when scheduled.
- Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and to speak effectively with customers and employees.
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
- Fulfill the company defined customer experience by being a friendly, available, customer-focused, excited team member. Operational and Administrative Control
- Attention to detail. Remain attentive in an often busy environment.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Work Location: In person
