Job Description
Duties may include, but not limited to:
- Follow all Greenleaf Hospitality Group policies and procedures
- Prioritize and organize work assignments and be able to delegate
- Direct performance of assigned staff and follow up with corrections where needed
- Motivate staff
- Ascertain staff to form cohesive team
- Ability to clearly think, analyze and resolve problems, while exercising good judgment
- Accuracy to details
- Endure abundant physical movements in carrying out job duties
- Exert physical effort in transporting and placement of tables, chairs, rolling bars and
general catering equipment
- Ensure security of storage and access to WEC property
- Work without direct supervision
- Knowledge of daily scheduled group functions, times, locations and amount of people
- Knowledge of location of all WEC function space and names of rooms
- Knowledge of all catering set-ups and standard room settings
- Knowledge of proper cleaning techniques, requirements and proper chemical handling
- Knowledge of POS machines with the ability to train staff quickly and effectively
- Communicate effectively with guests, management and coworkers to their
understanding
- Speak, read, and write English precisely and clearly
- Strong presence on event days
- Resolve any guest issues that may occur, leaving the guest with a positive experience
- Ensure that all associates are being productive and providing personalized guest
experience
- Create brand loyalty through the guest service experience and product value
- Responsible for a smooth, positive flow of the business with regards to both internal
and external guests
- Build an engaged culture through recognition of individual talents and contributions
- Train and job coach front staff
- Continuous improvement of employee engagement to ensure retention
- Hold associates accountable to standards, communicate to manager if situations arise
that may require counseling and participate in counseling
- Confidence and willing to take charge of any situation, including opening and closing,
scheduling, and answering questions
- Communicate to staff the vision and goals of Wings Event Center and Greenleaf
Hospitality Group
- Hold effective team huddle. Go over any special instructions and/or changes needed for
the shift
- Staff schedule and labor expense control
- Money reconciliation and cash handling
- Connect with teammates personally to build positive and trusting relationships
- Communicate effectively and in a timely manner
- Be available to all associates to answer questions, guide, and support them
