Collections Agent
About ERTC Express: ERTC Express partners with small businesses to maximize their eligibility for federal programs such as the Employee Retention Tax Credit (ERTC) and the FFCRA tax credit. We provide expert financial guidance to help our clients succeed while maintaining efficient financial operations.
Position Overview: The Collections Specialist will be responsible for managing their own portfolio and developing strategies to recover overdue payments, focusing heavily on business-to-business (B2B) collections through extensive phone outreach. This role requires UCC collections experience and creative workout solutions to negotiate repayment plans and resolve disputes effectively
Responsibilities:
- Heavy Phone Work: Engage directly with clients to recover outstanding payments and negotiate repayment arrangements.
- Develop Collection Strategies: Create and implement strategies to reduce overdue accounts, using creative workouts and tailored repayment plans.
- Oversee B2B Collections: Monitor accounts, negotiate payment terms, and resolve disputes to ensure timely payments and smooth cash flow.
- Utilize UCC Collections Expertise: Apply UCC collections experience to manage secured debts and ensure compliance with collateral agreements.
- Resolve Billing Disputes: Collaborate with billing and customer service teams to address complex billing challenges.
- Manage Escalations: Handle escalated cases, including skip tracing, legal filings, repossessions, and charge-offs.
- Track Performance: Prepare reports on collections metrics, payment statuses, and account trends for senior management.
- Ensure Compliance: Adhere to company policies and regulatory requirements, including BSA and OFAC.
- Identify Process Improvements: Continuously evaluate and refine processes to improve efficiency and recovery outcomes.
Educational Qualifications:
- A bachelor’s degree is preferred; a high school diploma or GED is required.
Experience:
- Minimum 5-10 years in collections, with B2B collections experience and UCC collections knowledge.
Skills:
- Proficient with Google Suite and collections software; experience with CRM or ERP systems preferred.
- Strong data analysis and reporting skills to drive decisions and optimize collections strategies.
- Comfortable working in a high-call-volume environment with multiple accounts and tight deadlines.
- Exceptional negotiation and problem-solving skills, with the ability to adapt to changing situations.
Culture:
- High-energy and fast-paced environment
- Metrics and goal-driven
- Positive Attitude is a must!
Schedule: Monday to Friday 9am-6pm (Onsite)
Pay: Starting at $65,000 + Performance Driven Monthly Bonus
Benefits:
- Dental Insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Additional Information
This job description outlines the primary responsibilities and expectations of the role but is not intended to be exhaustive. Responsibilities and duties may evolve based on business needs and company growth.
Equal Opportunity Employer
ERTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Employment Status
Employment with ERTC is at-will and may be terminated by either the employee or the company at any time, with or without cause or notice, in accordance with applicable law
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Peachtree City, GA 30269 (Required)
Work Location: In person
