Window World | Tampa, FL
At Window World, we're committed to delivering an exceptional experience from the first phone call to the final installation. We're looking for a friendly, organized, and customer-focused Customer Service Representative to join our Tampa team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.
As a Customer Service Representative, you'll be the first point of contact for many of our customers. You'll play a vital role in providing outstanding service by answering questions, scheduling appointments, resolving concerns, and ensuring every customer has a positive experience throughout their home improvement journey.
If you're looking for a career with an industry leader that values teamwork, customer service, and professional growth, Window World is the place for you.
- Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions.
- Answer customer questions regarding products, services, appointments, and company policies.
- Schedule appointments for sales consultations, installations, service calls, and related services.
- Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
- Maintain accurate customer records and document all customer interactions.
- Process customer payments and update customer account information.
- Support outbound customer communication initiatives and follow-up programs.
- Collaborate with internal departments to ensure timely issue resolution.
- Identify opportunities to improve customer satisfaction and internal processes.
- Meet departmental performance goals, including quality, productivity, attendance, and customer satisfaction.
- Assist with training and onboarding new team members when assigned.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- At least 1 year of customer service or call center experience (2+ years preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with Microsoft Office and general computer applications.
- Accurate data entry and typing skills.
- Positive attitude with a passion for helping customers.
- Strong organizational and multitasking skills.
- Dependable team player with a strong work ethic.
In-office position
- Monday through Friday: 8:00 AM – 5:00 PM
- Rotating Saturdays: 8:00 AM – 12:00 PM
Location:
Tampa, FL
- Starting at $15.00 per hour (based on experience)
- Weekly pay
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off (PTO) and vacation accrual
- Performance bonuses
- Career advancement opportunities with a growing, industry-leading company
For more than 30 years, Window World has been helping homeowners improve their homes with high-quality replacement windows, doors, and siding backed by exceptional customer service. As America's leading replacement window company, we're committed to investing in our employees and providing opportunities for long-term career growth.
If you're passionate about delivering outstanding customer service and want to build a rewarding career with an industry leader, we'd love to hear from you.
Apply today and don't miss your WINDOW of opportunity!
