Equal Opportunity Employer
The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.
JOB SUMMARY
The Health Services Navigator works in close collaboration with a clinical and administrative supervisor on a variety of activities that support improving patient outcomes and care coordination. This position requires empathy, compassion, and an understanding of the Ambulatory Health Services (AHS) patient population.
JOB SPECIFICATIONS
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Obtain patient records from outside providers (e.g., discharge summaries, consult reports, diagnostic results, etc.).
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Follow up on patient referrals and diagnostic orders (e.g., track appointments and orders to completion, obtain outstanding reports, etc.).
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Provide care coordination services to at-risk patients as needed (e.g., assist patients with outpatient mental health referrals schedule intake appointments, etc.).
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Perform outreach to patients due for care (e.g., at-risk patients with no upcoming appointment, patients due for screenings, patients discharged from emergency department/hospital, etc.).
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Provide patient education (e.g., how to make an appointment, how to contact the HC after hours, proper technique for remote patient monitoring, etc.).
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Refer patients to internal and external resources, as indicated.
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Track and document the outcome of activities in logs and provide monthly statistics.
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Monitor phone calls/voicemails and written communication and respond to inquiries in a timely manner.
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Other duties as assigned.
Education
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High School Diploma or equivalent required.
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Some college or bachelor’s degree preferred.
Skills/Experience
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Must have excellent customer service skills.
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Prior experience in providing direct services in a healthcare or human/social services organization preferred.
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Must have knowledge of basic computer usage, including familiarity with the Microsoft Office Suite, and the ability to learn and use new technology and software.
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Prior experience with electronic health records preferred.
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Must have the ability to approach and interact with patients, including interviewing patients and engaging them in appropriate services.
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Must have the ability to track activities completed and services provided.
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Knowledge of case management procedures preferred.
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Must have the ability to interact professionally with AHS staff.
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Prior experience with external stakeholders preferred.
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Must be able to maintain confidentiality.
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Medical with vision benefits
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Dental insurance
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Flexible spending accounts
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Life, AD&D insurances
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Short- and long-term disability insurance
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403(b) Retirement Plan, with a company contribution
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Paid time off including vacation, sick, personal and holiday
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Employee Assistance Program
Eligibility and participation is handled consistent with the plan documents and HFP policy.
DISCLAIMER
The Health Federation reserves the right to modify, interpret, or apply this job description in any way the Company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.
