About Every Dog
Every Dog Behavior and Training is a 6-year-old nonprofit dedicated to making dog training and behavior resources inclusive and accessible to the Austin community. Our certified trainers and behavior consultants offer group classes and private training throughout the area.
We’re not your typical training organization! Our mission is to make training accessible for all, offering financial assistance across our programs to ensure cost never prevents families from accessing the support they need. We host free webinars on a variety of topics, including a BIPOC Speaker Series to increase representation within the dog training industry. We also reserve free spots in our classes for shelter dogs and provide financial assistance for families who face barriers in accessing veterinary behaviorist support.
At Every Dog, we prioritize meeting people where they are. Our non-judgmental, inclusive approach reflects our commitment to diversity, equity, and inclusion (DEI), fostering a welcoming environment for all.
Job Description
Every Dog Behavior and Training is a nonprofit training organization dedicated to making dog training and behavior resources available to everyone in the Austin community. We’re seeking a Behavior Manager to lead our behavior consulting team.
*This position is located in Austin, TX- we are looking for someone to work here in Austin, not remotely! We already have some wonderful remote behavior consultants!
The ideal candidate is a people-first leader, passionate about helping staff grow and fostering a culture of collaboration and excellence. The ideal candidate is passionate about offering top-notch training services, and truly loves working with people. They want to really serve their community and are committed to diversity, equity, and inclusion.
The Behavior Manager will oversee all behavior operations, from managing a team to providing mentorship to supporting our training team with accurate behavioral information. The Behavior Manager will also take behavior consulting cases as well as serve as a case manager for newer consultants.
We are looking for an experienced professional behavior consultant with several years of professionally working dog behavior cases with clients.
ESSENTIAL FUNCTIONS
Leadership and Staff Supervision – 35%
- Supervise a team of 3-6 behavior consultants and behavior trainers, focusing on collaboration, performance, and professional development.
- Work with the Executive Director to ensure that all policies and procedures are followed, and assist with creating policies and procedures as needed
Behavior Program Management – 30%
- Maintain expert level knowledge of all Every Dog classes, services, pricing, promotions, service providers, client policies and procedures.
- Monitor and manage the behavior budget and revenue, tracking expenses and forecasting financial needs.
- Use standardized KPIs to evaluate behavior programs and adapt them based on community feedback.
- Work with the Engagement Manager to ensure team members deliver exceptional service with compassion and understanding.
- Foster welcoming, inclusive client interactions and step in to resolve conflicts as needed.
- Continuously seek ways to make Every Dog’s programs more accessible to individuals from diverse backgrounds and abilities. Optimize class schedules and services to meet the diverse needs of our clients, ensuring maximum community impact.
Behavior Consultant – 35%
- Provide behavior consulting services 5-10 sessions per week including virtual and in-person behavior training.
- Communicate professionally with clients, including follow-up notes, email support, and smooth handoffs when transferring trainers.
- Provide science-based, rewards-based information and behavior modification.
- Work collaboratively with other behavior consultants, trainers, veterinarians, and veterinary behaviorists as needed.
- Manage your own schedule of bookings in the Busy Paws software, ensure clients are booked and paid prior to all sessions.
- Maintain appropriate safety precautions at all times.
- Maintain notes on details of training progress for each client.
Other duties as assigned.
- Manage team scheduling and vacation coverage requests
- Hold team-wide and 1-on-1 meetings with staff members
- Conduct performance reviews with staff members, focusing on optimizing performance and supporting long-term development and growth
- Provide support for Training team members as needed
- Focus on mentorship, helping each behavior consultant grow their skills.
- Develop policies, procedures, and systems that promote efficient, equitable, and inclusive practices.
- Foster a culture of community and accountability
- Ensure the team stays current on Every Dog’s classes, services, pricing, and policies.
- Assist with recruiting, hiring, and training new behavior consultants.
Who We’re Looking For
- You love working with people and have a strong commitment to equity, inclusion, and accessibility.
- You’re a skilled, experienced behavior consultant who advocated for evidence-based, rewards based behavior consulting methods
- You’re a proactive problem-solver who isn’t afraid to jump in where needed.
- You’re open to feedback and eager to grow as a leader, but already have management experience.
- You can manage multiple priorities in a fast-paced environment while maintaining a high level of service.
- You have strong communication skills and can collaborate effectively with diverse teams and external stakeholders.
Experience and Skills
- Certification as a behavior consultant, and desire to seek further education. CBCC-KA or CDBC or similar required.
- 3+ years of experience working professionally with serious cases of fear, anxiety, reactivity, compulsive behaviors, and aggression required.
- Experience managing teams, with a focus on professional development and collaboration.
- Must LOVE working with people and can meet them where they are. This includes strong emphasis on inclusively and accessibility, and a dedication to non-judgement.
- Exceptional verbal, written, and interpersonal communication skills and comfort speaking in front of groups as large as 10 to 12 people.
- Working knowledge of personal computer and office equipment use, including Google Workspace
- Ability to manage a high volume of interaction and tasks with unscheduled interruptions while maintaining quality of both service and deliverables.
- Ability to work cooperatively and collaboratively with other trainers or interest groups.
- Self-motivated team player willing to take instruction and comfortable with plenty of individual responsibility.
- Ability to articulate and promote the nonprofit’s offerings and vision, mission, and values.
- Ability to use appropriate judgment in escalating client or staff concerns, and experience supporting upset or angry clients
- Ability to stand or sit for 2-3 hours during training classes and lift, carry, and move boxes or dog training equipment..
- Reliable transportation to be provided by employee (gas and tolls are the responsibility of the employee).
- Maintain 10-15 hours of yearly continuing education.
OTHER INFORMATION
- Must be available to work weekends and some evenings.
- Must live in or be willing to relocate to Austin, TX. This is not a remote position.
PAY AND BENEFITS
Salary: $70,000-$75,000 (Note: We do not negotiate salaries to ensure equity; our pay is based on market research and cost-of-living estimates.)
This position is a full time position, 40 hours per week.
This is an employee, exempt W-2 position.
Benefits include:
- Four weeks (20 days) paid time off. Vacation days must be approved at minimum 2 weeks in advance. No more than 5 consecutive days in a row can be taken at a time.
- Unlimited sick time off.
- 7 paid holidays (Jan 1st, July 4th, Thanksgiving, Day After Thanksgiving Christmas Eve, Christmas Day, New Years Eve)
- Every Dog will pay for trainers to take the CPDT-KA, ADT, CBCC-KA, CDBC, or similar certification exams.
- Every Dog will pay for up to $250 in continuing education (conferences, seminars, webinars, or workshops) per year
- Employee will be able to attend one group class (of up to 6 weeks and $250) per year for free.
- Employee will receive a 25% discount on all merchandise and retail
- 401K retirement savings plan
- Healthcare benefits, including Medical, Dental, and Vision
Commitment to DEI
At Every Dog, we are committed to diversity, equity, and inclusion in all we do. We actively incorporate DEI into our work and strive to create a welcoming environment for all community members and staff.
How to Apply
Please submit your resume through Indeed and tell us a little bit about your training history.
After an initial review of applicant materials, the hiring process may involve:
- Virtual interviews
- Completing behavior scenario questions
- Shadowing and leading virtual behavior consultations (paid)
- In-Person interview with the team
Equal Opportunity Statement
Every Dog is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, gender, sexual orientation, age, ability, or any other protected characteristic. We strive to reflect the diverse communities we serve.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
People with a criminal record are encouraged to apply
Application Question(s):
- Please tell us about your professional experience working with dogs as a behavior consultant.
- Do you have a behavior consulting certification such as a CBCC-KA or CDBC?
- How many years have you worked professionally as a dog trainer or behavior consultant?
- Do you live in Austin, TX or are you willing to relocate to Austin, TX for this position?
Work Location: In person
