As a business unit, Delta Innovation maintains a portfolio of research projects driven by fundamental research, new product innovation, business impact and operational goals. From creating experiments and prototyping implementations to designing new interactive experiences, our research team works on real-world problems that span the breadth of the airline industry including airport operations, customer & employee experience, and commercial applications (e.g., sales, marketing, and digital channels).
As an Applied Research Intern, you'll explore current (and uncover new) business challenges and provide actionable insights to project teams with the overall goal of developing new and improved products, processes, and technologies for Delta’s customers and employees. You will accomplish this goal by leveraging your strong desire and ability to solve complex problems. Technology enablement will be a key driver and grounding of your research. You will explore emerging technology applications such as AI, ML, robotics, IoT, AR/VR, and many more. As an Applied Research Intern, you'll also actively contribute knowledge to the wider Delta community by sharing your learnings and findings with various internal business units and stakeholders.
Role & Responsibilities
- Conduct primary research activities, including working with stakeholders to determine exact business needs and translate into research objectives
- Design and conduct research and evaluation projects ranging in size and complexity across multiple, business units — often working independently, but with guidance from leadership and senior research team members
- Collaborate and work closely with the engineering and design teams for fast insights transfer to solve challenging business problems and make important product decisions
- Prepare and deliver research findings in formats including reports, briefs, presentations, logic models, theories of change, data visualizations, data dashboards, audience and user profiles and personas, and audience and user journey maps
