PACLOCK is looking for a relationship-driven and detail-oriented Account Coordinator to support and grow our distributor network. This role combines inside sales, account management, and cross-functional project coordination to ensure our distributor partners receive exceptional support and accurate communication. You’ll serve as the primary point of contact for distributors and play a key role in scaling the channel. You will report to the Strategic Program Manager and work cross-functionally with sales, operations, and marketing.
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Serve as the primary contact for assigned distribution partners
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Support onboarding of new distributors (setup, training, program alignment)
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Maintain ongoing distributor relationships and ensure program compliance
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Monitor and enforce pricing, MAP, and channel policies
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Coordinate with internal teams to resolve distributor issues quickly
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Track distributor activity, identify gaps, and escalate issues when needed
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Support development and refinement of the Distribution Partner Program
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Assist sales team with distributor-related requests and coordination
Within the first 2 to 3 months, you will:
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Confidently manage day-to-day communication with distributors
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Ensure all assigned distributors are aligned with pricing and program rules
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Independently resolve common issues without escalation
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Identify and flag problems early (pricing conflicts, onboarding gaps, etc.)
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Become a reliable internal resource for distributor-related questions
What We’re Looking For:
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Bachelor’s degree in business, marketing, communications, supply chain, or related field or equivalent work experience in distribution, manufacturing, or channel sales
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Strong organizational skills and ability to manage multiple priorities
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Self-starter who takes ownership and follows through
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Clear and professional communication (written and verbal)
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Ability to quickly learn products, processes, and systems
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High attention to detail and process-driven mindset
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Comfortable working across teams (sales, operations, etc.)
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Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Growth Opportunity
This role is a strong entry point into channel management and strategic accounts at PACLOCK. High performers will have the opportunity to take on expanded ownership of distributor relationships and program development over time.
