Position Responsibilities:
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Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center
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Lead the architecture, design, and execution of large-scale cloud migrations, transitioning from on premise Cisco UC (CUCM, Unity, UCCX/UCCE) to cloud-based solutions
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Design, implement, and maintain SIP gateways, Cisco CUBE SBCs, PSTN integrations, and E911 services (Cisco Emergency Responder, RedSky, Intrado)
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Define and enforce enterprise standards, reference architectures, and best practices for cloud, hybrid calling, SBCs, and carrier connectivity
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Develop and maintain architecture diagrams, migration plans, risk assessments, runbooks, and operational documentation
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Provide technical leadership and mentorship to engineers, acting as an escalation point and subject-matter expert
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Lead contact center architecture and integrations, including IVR, ACD, WFM, CRM integrations, analytics, and reporting
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Support AV and video collaboration integrations aligned with enterprise UC platforms
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Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center
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Own global call routing, resiliency, failover, DR, and capacity planning for voice and contact center environments
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Other projects or duties as assigned
Required Education and Experience:
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Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field and 4 to 6 years of progressive experience in enterprise Unified Communications or High School Diploma/General Education Degree (GED) with 7 to 9 plus years of specific experience
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Experience working in multi-vendor and hybrid environments (e.g., Cisco, Microsoft Teams)
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Demonstrated experience leading enterprise or global cloud migration initiatives
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Drive automation and standardization using scripting and configuration tools (e.g., Ansible, Terraform, Python, PowerShell)
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Lead lifecycle management activities including patching, EOL/EOS refreshes, vulnerability remediation, and platform upgrades
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Proven ability to lead technically, mentor engineers, and influence architectural decisions
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Deep expertise with Webex Calling, Webex Contact Center, and cloud/hybrid UC architectures
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Strong knowledge of SIP, RTP/SRTP, SBC configuration, PSTN design, and global voice routing
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Advanced experience with Cisco UC technologies including CUCM, Unity Connection, UCCX/UCCE, Expressway, CUBE, and SIP-based carrier integrations
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Strong knowledge of SIP, RTP/SRTP, SBC configuration, PSTN design, and global voice routing
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Familiarity with security best practices for cloud migration
Preferred Education and Experience:
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Bachelor’s Degree
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Cisco certifications such as CCNP Collaboration, CCIE Collaboration, or equivalent
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Familiarity with ITIL-based service management and operational maturity models
