Who are we?
TOP TOY is a retail brand specializing in collectible toys, blind boxes, and pop culture merchandise. The brand focuses on trendy, designer toys and aims to create a unique shopping experience for young consumers.
TOP TOY is part of the MINISO Group, a global lifestyle retail company, and operates as its dedicated toy retail concept.
Key Responsibilities
Leadership & Team Support
* Lead by example by delivering exceptional customer service and demonstrating strong sales behaviors.
* Support the Store Manager and Assistant Managers in achieving store sales goals and key performance indicators (KPIs).
* Assist in training, coaching, and developing Sales Associates to strengthen product knowledge, customer engagement, and sales performance.
* Provide direction and support to team members during assigned shifts.
* Serve as Manager on Duty when designated, ensuring operational standards and customer service expectations are maintained.
* Foster a positive, energetic, and team oriented work environment.
Sales & Customer Experience
* Create a welcoming and engaging experience for every customer.
* Actively engage customers to identify needs, make personalized product recommendations, and drive sales opportunities.
* Promote and enroll customers in the store’s membership and loyalty programs.
* Support achievement of key performance metrics, including sales, conversion, units per transaction, average transaction value, and membership enrollment.
* Resolve customer concerns professionally and escalate issues when appropriate.
Store Operations
* Assist with daily store operations, including replenishment, shipment processing, stock organization, merchandising, and recovery.
* Execute opening and closing procedures while ensuring compliance with company policies and operational standards.
* Maintain store cleanliness, organization, and presentation standards.
* Support inventory management activities, including stock counts, restocking, and maintaining accurate inventory levels.
* Ensure merchandise is properly displayed and visual merchandising standards are consistently maintained.
* Assist with promotional events, product launches, and store initiatives.
Cash Handling & Loss Prevention
* Accurately process sales transactions, returns, exchanges, and membership enrollments using the (POS) point of sale system.
* Perform opening and closing cash procedures with accuracy and accountability.
* Support loss prevention initiatives and help protect company assets.
* Ensure compliance with all company policies, safety standards, and operational procedures.
Brand Representation
* Demonstrate enthusiasm, professionalism, and integrity while representing the Top Toy brand.
* Maintain strong product knowledge across Top Toy original IP, licensed IP, and third party IP product categories.
* Stay informed on new product launches, promotions, and company initiatives.
* Serve as a positive ambassador for the brand both internally and externally.
Availability Requirements
* Must be available to work a flexible schedule that supports the needs of the business, including days, evenings, weekends, holidays, and occasional overnight shifts and other related assigned works.
* Ability to travel between store locations for training, support, and business needs as required.
Qualifications
* Strong leadership, communication, and interpersonal skills.
* Ability to motivate and support team members in a fast paced retail environment.
* Strong customer service orientation with a passion for delivering memorable experiences.
* Ability to multitask, prioritize responsibilities, and remain composed under pressure.
* Basic understanding of retail operations, inventory management, and (POS) point of sale systems.
* Strong organizational skills and attention to detail.
* Basic math and cash handling proficiency required.
Physical Requirements
* Ability to stand and walk for extended periods throughout scheduled shifts.
* Ability to lift, carry, push, and pull up to 30 pounds.
* Ability to access merchandise in elevated storage areas using ladders or step stools while following safety procedures.
* Ability to bend, kneel, reach, and perform repetitive movements as required.
Education & Experience
* High School Diploma or equivalent required.
* Associate degree preferred.
* Minimum of one year of experience as a Key Holder, Shift Lead, Supervisor, or other retail leadership role preferred.
* Experience in specialty retail, collectibles, toys, entertainment, or customer focused retail environments is a plus.
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- What languages do you speak besides English, and how fluent are you in them?
- Do you prefer a Fulltime or Part-time position?
- This position requires you to work both day and night shifts. Your schedule may fall anywhere between 8:00 AM and 1:00 AM, depending on business needs. Are you comfortable with that?
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- New York, NY 10036 (Preferred)
Ability to Relocate:
- New York, NY 10036: Relocate before starting work (Preferred)
Willingness to travel:
Work Location: In person
