IT Manager
Job Description
The IT Manager will oversee the development, implementation, and use of technology, to assess and address the business needs. The ideal candidate possesses strong organizational and interpersonal skills, with proven success collaborating across technical and non-technical teams.
Job Responsibilities
Strategic & Leadership
- Works collaboratively with the Leadership Team to recommend and implement a comprehensive IT strategy ensuring operational needs are effectively and efficiently met
- Evaluates and manages relationships with IT vendors and service providers to ensure cost-effective solutions and timely support
- Provides training and development opportunities for IT staff to enhance their skills and knowledge, keeping them abreast of technological advancements
- Stays current with emerging technologies and industry trends, evaluating their potential impact on the business, and recommending innovative solutions
Operational & Technical
- Oversee and support of the EPICOR manufacturing ERP application and externally integrated applications
- Develops technology and service standards to ensure that IT priorities are aligned with changing business priorities and service standards are communicated to users
- Develop, manage, and implement project plans to maintain and deploy network infrastructure
- Monitor network performance and integrity
- Coordinate all Hardware and Software provisioning
- Maintain technical documentation
- Oversees the implementation of all IT policies, standards, and procedures, including those for network architecture, security, disaster recovery, incident response, and security awareness training
- Lead CMMC Implementation and Compliance Program
- Identify gaps in security infrastructure and solutions and develop remediation plans
Qualifications
Experience & Leadership
- 10+ years of progressive experience in IT Infrastructure, Information Security, Application Support, and Leadership roles supporting a multi-site business
- Strong leadership skills with the ability to inspire and motivate cross-functional teams
- A bachelor's degree in computer science or equivalent combination of education, experience, and training from which comparable skills can be acquired
- Experience in aligning IT strategies with overarching business objectives
Technical Expertise
- 5+ years of experience administering and supporting EPICOR, or a similar enterprise resource planning (ERP) system, in a manufacturing environment
- Strong knowledge of core networking technologies (TCP/IP, DNS, DHCP, LDAP, etc..)
- Experience designing and maintaining Network Infrastructure
- Microsoft 365 and Azure Cloud platforms
- Strong Windows administration skills (Active Directory, Windows Server)
- MS SQL installation and configuration
- Firewall configuration and network segmentation
- Vulnerability and Patch management
- Experience with network diagnostic, monitoring, and analysis tools
Professional Skills
- Excellent communication, negotiation, and stakeholder management skills
- Ability to work independently and handle multiple projects simultaneously
- Ability to quickly acquire and master new and complex skills
Additional Qualifications/Skills
- Experience working in a manufacturing environment
