Account Manager
Account Manager
Position Overview
We are seeking a proactive Account Manager to grow and maintain strong client relationships within our HVAC and facilities services portfolio. The Account Manager will act as the primary client contact, coordinating service delivery, managing contracts, driving sales opportunities, and ensuring high customer satisfaction. This role requires a blend of technical understanding of HVAC operations, commercial acumen, and hands-on account management skills, including familiarity with BuildOps or similar operations platforms.
Key Responsibilities
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Serve as the main point of contact for assigned accounts, building trusted relationships and ensuring client needs are met.
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Coordinate and oversee HVAC service and maintenance activities, working closely with technicians and service teams to schedule work and resolve issues.
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Manage account contracts, renewals, and statements of work; ensure compliance with service-level agreements and contractual obligations.
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Identify and pursue upsell and cross-sell opportunities, collaborating with sales to close new business and expand service offerings.
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Monitor account performance and KPIs, prepare regular account reviews and status reports for clients and internal stakeholders.
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Act as escalation lead for service, maintenance, and operational issues, ensuring timely resolution and proactive communication.
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Use BuildOps or similar field service management tools to track work orders, schedules, invoicing, and asset information.
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Develop and execute account plans that align with client goals and company objectives, driving retention and growth.
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Collaborate with operations, finance, and sales teams to streamline processes, improve margins, and enhance customer experience.
Qualifications
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Bachelors degree in Business, Engineering, Facilities Management, or a related field, or equivalent experience.
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3+ years of account management or client-facing experience, preferably in HVAC, facilities services, or building maintenance sectors.
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Strong technical understanding of HVAC systems, service workflows, and preventative maintenance practices.
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Proven track record in managing contracts, renewals, and service-level agreements.
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Sales-oriented mindset with experience identifying and closing upsell opportunities within existing accounts.
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Excellent communication and relationship-building skills; able to manage multiple stakeholders and escalate effectively.
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Experience with field service or operations platforms (BuildOps preferred) and CRM systems.
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Strong organizational skills, attention to detail, and ability to manage competing priorities in a fast-paced environment.
Benefits
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Health/Vision/Dental
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PTO/Sick Leave
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Holidays Off
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Car Allowance
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Commission on top of Base Salary
- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 07/22/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at
[email protected] to make arrangements.
Salary
$60000 - $90000 USD per year
