Located in Kalama, The Flipside is growing and expanding with many new opportunities waiting. We are looking to add an energetic and dedicated lead to our team! This is a Full Time postion!
We offer an industry-leading benefits package that includes the following:
Medical, Dental, Vision, RX, Optional FSA
Optional Medical Waive Bonus
Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
401(k) with a generous company match
80 Hours Paid Vacation Time
7 Paid Holidays
Volunteer Employee Program
Employee Fuel Discount Account
Wellness Program Incentives
Recognition & Reward Program
Team Member Referral Bonus
Company paid Medical Card renewal
Additional PTO - Bereavement and Jury Duty
Position Summary:
This position works in close partnership with the location Manager and The Flipside Team to promote safety, communication, development and excellence in customer service by providing day-to-day leadership in the managers absence and/or as directed by manager. Also works with manager and team in reviewing processes, seeking input, and working to improve our processes. This position is also responsible to perform the duties of a Counter Server. Responsible to consistently role model our Core Values.
Essential Position Functions and Responsibilities:
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Performs the duties of both the Counter Server and Pizza and Sandwhich Crafter, plus acts as day to day lead for The Flipside as directed by the location Manager.
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Site Safety Point Person to help assure safe practices by team and follow-up on any safety concerns in partnership with manager and/or in managers absence.
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Helps conduct shift meetings and safety meetings. Maintains records of meetings, topic(s) covered and all attendees.
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Leads day to day problem solving with team, as directed by manager such as customer service question or concern resolution.
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Provides day to day coaching and development guidance to team in the spirit of being better together.
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Lead trainer for The Flipside team. May participate in development or revision of team training as needed. Ensures consistent training following established training protocols and requirements.
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Lead in market for consistent adaptation of Entrepreneurial Operating System (EOS) in partnership with manager.
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Participates in weekly Level 10 (L10) Leadership meetings. Provides input to Manager(s) and other Leads about issues, opportunities, challenges and wins.
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Master user of the Tablet, Point of Sale System. Facilitates and coaches effective adaptation and use of various software, including Paycom, Test Team Trainer, etc.
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Compiles reports and provides input as requested or assigned.
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Provide excellent customer service to guests and instills the same in the team.
Critical Core Competencies and Skills:
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Excellent interpersonal skills as well as verbal and written communication skills.
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Must be highly organized with strong ability to multi-task.
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Able to assess competing demands and determine appropriate direction.
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Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient.
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Team Spirit.
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Attentiveness and patience for customers.
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Excellent presentation skills.
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Strong organizational skills and demonstrated attention to detail
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Ability to interact effectively with others across all organizational levels
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Ability to produce quality work as an individual or member of a team
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Results Oriented and strong sense of personal accountability
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Self-motivated, strong initiative
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Effective coaching, mentoring and development skills
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Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
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Must be at least 21 years old to be able to serve beer and wine.
Minimum Education and Experience:
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High school diploma or equivalent required plus 6 months successful performance as a Counter Server team member.
Preferred Education and Experience:
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3+ years successful performance as a server, or equivalent combination of education and experience.
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Previous restaurant operations experience strongly preferred.
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Previous experience with compiling data and producing accurate, informative reports for management and executive leadership.
Licenses, Certifications and/or Registrations (note if Required or Preferred):
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Food Handlers Card
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MAST Certification
Equipment and Software Requirements:
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Square POS preferred
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Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
Position Location/Working Conditions/Equipment
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Other, please describe: Restaurant
Physical Requirements
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Typically bending, crouching, stooping
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Repetitive wrist, hand or finger movement
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Occasional lifting (40 lbs.)
Equipment
