Job Overview
We are seeking a dynamic and highly organized Veterinary Scheduling Coordinator to join our team at Tarheel Veterinary Surgery Center! In this vital role, you will be the heartbeat of our surgery schedule, expertly assessing referrals that are sent from our partner hospitals, coordinating consultation and surgery appointments, and ensuring seamless communication across the entire medical team. Your veterinary medical knowledge, proactive approach and exceptional organizational skills will keep our workflow efficient and our surgery team helping pets, and the people that love them. If you thrive in a fast-paced environment, love helping both pets and people, and possess a passion for delivering outstanding patient and client care, this is the perfect opportunity to showcase your talents and grow professionally.
Duties
- Work with partner hospitals and pet owners to schedule appointments for consultations and surgery appointments.
- Communicate effectively with clients, team members, and surgeons to ensure referrals are scheduled appropriately.
- Maintain professionalism when talking to clients about sensitive topics, such as advanced surgical procedures (everything we do is a big deal, and we treat it as such).
- Provide excellent client service by being thorough, patient, and utilizing your medical knowledge to provide basic information about surgical procedures and our consultation process.
- Perform medical record data entry tasks with precision using computer skills, veterinary medical knowledge, and clerical experience to update patient records with prudent medical information from the referring veterinarians.
- Support front desk operations by greeting visitors and maintaining a welcoming environment.
- Have a deep understanding of the workflow at our surgery center, and work closely with the surgeons to ensure we are delivering the best care possible to our patients, and a stellar client experience to their owners.
Requirements
- Proven experience in a veterinary hospital setting, preferably in both front and back of the house roles.
- Proficiency in reading through patient medical records and identifying information that is relevant to the surgery we are performing.
- Experience with a veterinary PIMS system and scheduling in a veterinary hospital.
- Excellent phone communication skills with knowledge of multi-line phone systems and phone etiquette.
- Ability to pivot easily, based on the needs of our clients and patients.
- Strong attention to detail with proofreading skills to ensure accuracy in all communications.
- Ability to handle multiple priorities efficiently while maintaining professionalism under pressure.
- Previous experience in a Veterinary Assistant roles is advantageous but not required; relevant veterinary hospital experience is essential.
Join us as a Scheduling Coordinator at TVSC and become an integral part of an elite team dedicated to serving our clients and patients with advanced surgical care. Your expertise will help us deliver exceptional patient and client care while fostering a productive work environment that values your contributions every step of the way.
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
