About Paradise Crane Consultants
Paradise Crane Consultants (PCC), LLC is located at 1010 64th St NW, Albuquerque, NM 87121. PCC was founded in 1995 by S. Scott Orr. The company is now under new ownership led by Cristobal Sena and Carlos Gonzales. We have earned an unparalleled reputation for excellence as a leader in developing new management strategies, devising innovative solutions, and creating new techniques for process improvement for our clients’ fall protection, crane, and rigging operations. Its services include OSHA-compliant crane operator training, rigging and signalperson instruction, equipment inspections, critical lift planning, risk management, accident investigations, and expert witness support. Paradise Crane Consultants combines experienced instructors with hands-on training to prepare operators for real-world job sites while promoting safe lifting practices.
Job Summary
We are seeking a proactive and detail-oriented Client Support & Relations Coordinator – Crane Services to support client communications and administrative operations for a growing construction safety and crane services organization. This position serves as a primary point of contact for clients requesting training, inspections, consulting services, and certification support. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities while ensuring a professional experience throughout every stage of the client lifecycle.
Why Join Our Team?
- Join a respected organization serving the construction and industrial safety industry.
- Collaborate with experienced professionals dedicated to safety, compliance, and workforce development.
- Enjoy a structured work environment with opportunities for career growth.
Responsibilities
- Serve as a primary point of contact for clients seeking information about training programs, inspections, consulting services, and certification offerings.
- Respond promptly to inquiries by phone, email, and other communication channels.
- Build and maintain positive, professional relationships with new and existing clients.
- Coordinate appointments for training sessions, inspections, consultations, and related services.
- Maintain accurate scheduling calendars and assist with resource coordination.
- Support internal teams by ensuring scheduling information remains current and accurate.
- Maintain organized digital client files, service records, and administrative documentation.
- Assist with processing registration forms, agreements, certificates, and related records.
- Coordinate with field personnel, instructors, inspectors, and internal departments to support efficient service delivery.
- Track client requests and follow up to ensure timely resolution.
- Assist with reporting, administrative projects, and workflow improvements.
Requirements
- High school diploma or GED.
- 1–3 years of experience in customer service, client relations, administrative support, scheduling, project coordination, or office operations.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to prioritize multiple tasks while maintaining attention to detail.
- Proficiency with Microsoft Office, Google Workspace, and cloud-based business applications.
- Experience supporting clients within construction, industrial services, safety consulting, engineering, professional services, or technical service environments are a plus but not required.
- Bilingual communication skills are a plus but not required.
Additional Benefits
- Competitive hourly pay.
- Paid time off and holidays.
- Opportunities for advancement into sales, project coordination, or operations leadership.
This role is perfect for motivated professionals eager to make an impact through relationship building, project coordination, and innovative customer support strategies!
Pay: $25.00 - $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Remote
