Experience working in a ticket-driven IT or MSP environment, with strong emphasis on detailed, timely documentation with clear boundary management between internal and client systems.
Familiarity with user access management processes, including role-based access control, access requests, periodic access reviews, and least-privilege enforcement.
Experience producing operational and security documentation, including runbooks, procedures, incident summaries, and metrics-based reports
Experience collaborating with GRC, security, and IT operations teams to implement configuration improvements
Excellent written and verbal communication skills to interact with technical and non-technical stakeholders.
Ability to work collaboratively in a team environment and independently when required.
Continuous learning mindset to stay updated with emerging security threats and technologies.
Demonstrated ability to analyze issues to develop effective solutions.
Maintain strong ethical standards.
Preferred Certifications:
This role is full-time and, in accordance with FLSA, is classified as Exempt. An exempt employee is salaried and is not eligible to receive overtime pay and is also excluded from minimum wage requirements.
