Job Overview
Are you someone who enjoys helping people and providing great customer service? Interested in technology and looking for an opportunity to build a career with a growing telecommunications company? Amplex is seeking a friendly, motivated Technical Support Representative to join our team!
In this role, you'll be the first point of contact for customers, helping troubleshoot internet, phone, and technology-related issues while delivering an outstanding customer experience. You'll develop valuable technical skills, learn about the telecommunications industry, and work alongside a team that's committed to keeping customers connected. We're looking for someone with strong communication skills, a positive attitude, and a willingness to learn. If you enjoy problem-solving, working with people, and exploring the world of technology, apply today!
Your Role
- Serve as the first point of contact for customers and employees needing technical assistance via phone, email, or in person.
- Troubleshoot and resolve internet, software, hardware, and service-related issues.
- Document technical inquiries, resolutions, and best practices while helping maintain and improve internal knowledge base resources.
- Work closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.
- Deliver an exceptional customer experience by providing timely, professional, and effective support.
- Support Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs in the field.
- Gain hands-on experience with telecommunications technology while helping keep customers connected.
Schedule & Pay
- In office position, NO remote opportunity.
- 90 day training schedule: Monday through Friday | 9:00 AM – 5:00 PM
- Official schedule after training period: Monday through Friday | 12:00 PM – 8:00 PM
- Starting pay: $19/hour, paid bi-weekly
Benefits (available after 90 days of employment):
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- 401(k) with company match
- Paid time off (PTO)
- Paid holidays
- Free Amplex internet service (if in coverage area)
Experience/Qualifications
- High school diploma or equivalent required.
- Proven experience in a help desk or technical support role is preferred.
- Knowledge of computer management and desktop support.
- Familiarity with computers, networks, and streaming services.
- Excellent communication skills with a focus on customer service.
- Ability to work independently as well as part of a team.
- Experience using ticketing systems is a plus.
Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!
**We will not accept phone calls regarding application status.**
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you located within commuting distance to Luckey, OH?
- This position is NON remote. Are you comfortable working in an in-office setting?
- This position is Monday-Friday from 12noon-8pm after the initial 90 day training schedule of Monday-Friday from 9am-5pm. Are you comfortable working that evening shift?
Work Location: In person
