This position is open to current NCHS Team Members only. We are not accepting external applications for this position at this time.
Family Support Program Coordinator will have the oversight of the service and administrative functions related to the delivery of Family Support Program services to include: direct supervision of Family Support Program Supervisor and Self-Sufficiency Specialists to ensure services meet contractual and model fidelity requirements are in compliance with COA accreditation standards and NCHS policies and procedures; research, analysis and integration of innovative strategies and models to enhance service delivery and outcomes and expand the population of participants served; oversight of staff training curriculum implementation, maintenance of program budget, direct service as required.
Essential Duties and Responsibilities:
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Coordination of Family Support program services statewide
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Provide administrative support in development of policy and procedures, collection of data and reporting of outcomes.
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Direct supervision of Family Support Program Supervisor, and Self-sufficiency specialists.
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Oversight of service delivery to ensure services meet contractual, model fidelity, and NCHS policy and procedure requirements.
- Assist in the coordination of the PAT Advisory Board meetings, working closely with Specialists, Supervisor and the Director of Program Operations to identify members and agenda items.
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Ensure compliance with contractual and/or funding requirements, DHHS Licensing Regulations and COA Accreditation standards.
- Collaborate with Director of Program Operations, Director of Program Development and Community Engagement and other Leadership Team members by researching, analyzing and integrating innovative strategies to enhance service delivery and program outcomes.
- Oversight of staff training curriculum to include implementation
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Maintenance and oversight of statewide programs budgets in collaboration with the Director of Program Operations
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Coordination of orientation and training of new team members
- Participates in CQI efforts
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Oversee program CQI projects, including leading the programs CQI team or delegating role to a designee, in coordination with Director of Program Operations, includes submitting CQI projects and follow up with teams on progress and completion.
- Ensure supervisees submit necessary documentation and required reports in accordance with contractual obligations
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Tracks and reports on program outcomes as determined by NCHS and contractual requirements
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Adheres to confidentiality requirements and ensures maintenance of confidentiality of program records and communications.
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Maintain relationships with key stakeholders in the community and participate in community groups, committees, task forces, etc.
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Represent NCHS at local, statewide and national meetings and events as requested.
Supplemental Duties and Responsibilities:
- Commitment to NCHS mission, vision, values, CQI initiatives, and strategic plan goals.
- Maintain a positive and cooperative relationship with internal and external professionals.
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Participation in agency committees as assigned.
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Positive representation of NCHS in all community settings.
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Ability to interpret and abide by NCHS policies and procedures.
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Embracing and championing NCHS’s mission, values and culture.
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Other duties as assigned by the supervisor and/or director.
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Bilingual (Preferred)
Qualifications and Requirements:
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Minimum education and experience:
- Bachelor’s Degree in social work or human services field (Required) and/or
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Master’s Degree in social work or human services field (Preferred)
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3 years of experience working with children and families.
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5 Years of supervisory experience in prevention programming (Required)
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Willing to engage in building reflective capacity, and reflective practice (Preferred).
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Knowledge, skills, and abilities:
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Knowledge of needs and services related to prevention services and home visitation.
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Knowledge, skills and experience related to needs of families and children experiencing challenges, family functioning, child development, adoption planning, issues that children and families may experience within the child welfare system, experience advocating for children and families and trauma-informed services.
- Belief and commitment to empower others to identify solutions and to solve problems they are experiencing.
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Belief in a nurturing family is the ideal environment for a child and that people have the capacity to grow and change.
- Ability to develop respectful relationships with those supervising and team members to help them gain skills and confidence.
- Ability to support and provide education, training, and reflective supervision to those who work with families who may be resistant to services.
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Ability to analyze and make recommendations regarding individual cases and individual staff issues, and (frequently simultaneously) to analyze and apply larger, systemic issues.
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Ability to work autonomously and make appropriate decisions in crisis situations, with consultation with the Director of Program Operations, or designee as applicable.
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Ability to interact with families and team members with sensitivity and responsiveness to cultural and socioeconomic characteristics in the service population.
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Ability to read, analyze and interpret forms, documents, evaluations and procedure manuals.
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Ability to respond to inquiries and possible complaints from participants and other providers.
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Ability to define problems, collect data, establish facts and draw valid conclusions.
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Ability to interpret an extensive variety of technical instruction.
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Proficiency in Microsoft 365 Office Suite and other technology platforms for communication, tracking and reporting.
- Ability to prioritize tasks and manage multiple projects simultaneously to meet deadlines.
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Ability to establish positive working relationships and communicate effectively, both verbally and in writing to all employees and community partners.
- Ability to maintain confidentiality relative to sensitive information.
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Ability to work independently and as part of a team, with strong collaboration skills.
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The ability to frequently communicate with NCHS team members and community partnerships.
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Able to inspect written communication and respond to directions and hazards.
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Able to move equipment weighing up to 35 pounds.
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Occasionally ascends/descends stairs in the building and home structures.
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Able to operate a computer and other office equipment.
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Able to remain in a stationary position and move about different work environments.
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This position requires access to reliable and safe transportation. A copy of insurance and registration will be required upon hiring
- Schedule demands:
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Ability to adjust normal work schedule to accommodate the needs of clients, including evening and weekend work.
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Site factors (work location, environment, travel, etc.):
- Work in office setting and/or remotely.
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Local travel will be required with state-wide travel on occasion for meetings.
Note: The physical demands and work environment characteristics described above are representative of those that will be encountered by a person performing the essential duties and responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
