MARYLAND TRANSIT ADMINISTRATION
Workers' Compensation Claims Coordinator
ADMINISTRATOR I (2586)
CAREER SERVICE
Applications accepted online only
Open to all qualified applicants
**Bilingual applicants are encouraged to apply**
Are you seeking a job where your work is rewarding and provides execellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the united States and is seeking dynamic and energetic individuals to join the MTA team.
Maryland Transit Administration (MTA) is seeking a Workers' Compensation Claims Coordinator in the Safety & Risk Management Department. The Workers’ Compensation (WC) Claims Coordinator supports MDOT MTA’s safety, risk management, and claims functions by ensuring accurate claim handling, strong regulatory compliance, and effective coordination with the Third-Party Administrator (TPA). This position conducts investigations, analyzes claim data, gathers and validates case information, and ensures adherence to Maryland Workers’ Compensation Law, Employment and Labor Laws, and internal policies and procedures. The role also requires preparing case materials and providing sworn testimony during legal proceedings.
Duties and Responsibilities Duties include, but are not limited to:
• Independently manage an assigned caseload of workers’ compensation claims from initial report through final resolution, in accordance with agency and departmental protocols. • Conduct forensic review and analysis of incident video, related documentation, and physical evidence. • Investigate claim details, gather facts, validate mechanisms of injury, and identify inconsistencies or concerns. • Provide guidance to supervisors and employees on leave management, attendance directives, and safe, timely return-to-work expectations. • Document claim files with required investigative notes, reports, and supporting data in accordance with Maryland Workers’ Compensation Law, agency standards, and departmental expectations. • Advise supervisor on the status of complex, high-risk, or problematic claims. • Prepare claim files and materials for internal or external legal and administrative hearings, including coordinating with the supervisor and TPA on defense recommendations. • Review and analyze claim data to identify trends, discrepancies, emerging risks, or opportunities for process improvement. • Collaborate with the TPA/WC carrier, internal stakeholders, and external partners to ensure accurate and timely exchange of information. • Provide sworn testimony during hearings, depositions, or other legal proceedings. • Interpret and apply collective bargaining agreements (CBAs), policies, procedures, directives, and memoranda of understanding (MOUs) as they relate to labor, employment, and workers’ compensation matters. • Maintain accurate records and ensure compliance with applicable workers’ compensation laws, regulations, directives, and agency procedures. • Provide timely customer service and clear communication to supervisors, employees, and both internal and external partners. • Develop, update, and present training materials, educational content, and guidance documents. • Deliver training sessions related to workers’ compensation processes, documentation standards, compliance expectations, and workplace responsibilities.
• Maintains the highest level of security and ethical standards on confidential/sensitive information including claims, medical, and employment records. • Perform other duties as assigned by the department or supervisor.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years of experience in administrative staff or professional work. * Two (2+) years of Maryland workers’ compensation or claims investigation experience. • Experience interpreting and applying complex policies, procedures, laws, regulations, insurance language, and CBAs. • Experience reviewing and analyzing video or physical evidence. • Knowledge of Maryland Workers’ Compensation law, regulations, and related tort principles. • Experience preparing case materials and providing sworn testimony. • Experience identifying customer needs and resolving issues effectively. • Proficiency with claims management systems, databases, and related software tools. • Experience developing and delivering training materials and educational sessions.
Selective Qualification recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skill, or ability). No substitution is allowed for a selective qualification.
The Ideal Candidate will have
- Proficiency with Excel, computer software applications, keyboarding, and general math.
- Strong written and verbal communication skills.
- High attention to detail, organization, and time management.
- Ability to work independently and exercise sound judgment.
- Self-starter capable of managing multiple assignments in a fast-paced environment.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
