Emergency Communications Dispatcher II

County of Monterey, CA -
Salinas, CA

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Job Details

Full-time
$6,873.01 - $9,387.04 a month

Qualifications

Computer operation
Phone communication
Operations coordination
Employee relationship building
English
Radio communication systems
Public safety procedures
Emotional safety support
Telephone systems
Multi-line phone systems
Typing
Emergency real-time monitoring tools
Emergency dispatch systems (law enforcement)
Office phone management

Full Job Description

Position Description

Final Filing Deadline: Continous

Exam #26/80S21/01LC

Calling all EXPERIENCED 9-1-1 Dispatchers to join our team.

THIS IS NOT AN ENTRY LEVEL POSITION

Applicants must have current experience as a public safety dispatcher.

The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders.

Position Summary
The Department has a 24-seat primary center as well as remote location with 12 seats. Central Square Enterprise CAD, and a Harris Radio system are utilized. Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 9-1-1 and non-emergency calls. This is the journey level class in the Emergency Communications Dispatcher series.

The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time basis.

Examples of Duties

Receives 9-1-1 and non-emergency calls for service; utilizes interrogation techniques/protocols to evaluate what type of help is needed; transmits radio traffic in response to complaints and inquiries from law enforcement, fire, other responders, and the public
Enters information by typing while having a live conversation into a computer-aided dispatch (CAD) system
Determines scene and responder safety; transfers the call to the proper emergency service provider, or provides information to field units and/or public
Manages callers who may be in distress and highly emotional
Initiates incident response
Dispatches police or fire personnel and equipment on both routine and emergency calls utilizing the computer-aided dispatch system, computer terminals, radio dispatching consoles, and related equipment
Controls radio traffic, monitors, and maintains status of assigned public safety personnel and equipment at all times; anticipates needs of public safety personnel
Analyzes situations accurately and takes effective action to help assure officer and public safety
Utilizes map and GIS software programs to identify the location of an incident and to monitor units
Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, and related matters
Provide instructional and on-the-job training to staff as assigned
Receives reports and coordinates the dispatching of emergency vehicles and public safety personnel
Provides backup to other dispatchers as necessary
Records the nature and source of all incoming and outgoing phone and radio messages as required
Relays critical information as quickly as possible

To view the complete classification description, please visit the County of Monterey website:
Emergency Communications Dispatcher II (Download PDF reader)

The Successful Candidate
Will have a proven track record demonstrating the following knowledge, skills and abilities.
Working knowledge of:

Techniques, procedures and methods used in the operation of a public safety communications center
The operation of a public safety computer-aided dispatch system, video display terminals, radio dispatching consoles, enhanced 9-1-1 telephone system and other associated public safety communications equipment
Two-way radio, telephone, and other related equipment commonly used in public safety dispatching
Rules and regulations of the Federal Communications Commission pertaining to radio and telephone operations

Skill and Ability to:

Communicate clearly, concisely, and effectively
Effectively operate the public safety computer-aided dispatch system, telephone system, computer terminals, radio dispatch consoles and associated equipment
Monitor audible information from multiple sources (telephone, radio, and co-workers) in an open space and noisy environment
Interpret rules, regulations, policies and procedures
Document information in English in a clear, organized, concise, and understandable manner
Coordinate multiple events and emergency responses
Retain, recall, and evaluate facts and/or details solely from memory
Deal tactfully with the general public, law enforcement and other officials
Empathize with members of the public in sensitive and/or distressful situations
Perform multiple tasks while monitoring background telephone and radio communications
Multi-task requiring simultaneous typing (rapid keyboard), talking on the radio, answering multiple telephone calls and radio traffic, and switching between computer screens and applications
Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations
Read and interpret various mapping devices and relay pertinent information
Establish and maintain cooperative relationships with co-workers, management staff, public safety personnel, and the general public
Provide effective customer service
Transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment’s notice
Use a computer and keyboard and computer equipment with a moderate speed and a high level of accuracy
Accurately type a minimum of 30wpm (net on a computer keyboard)

Examples of Experience/Education/Training

Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is:
Experience:
Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County.

Additional Information

REQUIRED CONDITIONS OF EMPLOYMENT
As a condition of employment, the incumbent will be required to:

Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority
Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency; travel out of County to attend meetings
Willingness and ability to remain seated at a console for long periods of time
Work mandatory overtime as assigned
Must be able to pass a thorough law enforcement background investigation
Per Commission on Peace Officer Standards and Training (POST) Program Regulation 1018, every Public Safety Dispatcher shall satisfactorily complete the Continuing Professional Training (CPT) requirement of twenty-four (24) or more hours of POST-qualifying training during every two-year CPT cycle, based on the statewide CPT Anniversary Date as specified in subsection 1018(d)(2)
Pursuant to Commission on Peace Officer Standards and Training (POST) Program Regulations Section 1018, possession of a California POST-certified Public Safety Dispatchers’ Basic Certificate within one year

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the J-Unit Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form 1-9.
If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures

Apply On-Line at https://www.governmentjobs.com/careers/countyofmonterey

Hard copy applications may be obtained from and submitted during normal

business hours, Monday – Friday, 8:00 AM - 5:00 PM by contacting:

Monterey County, Human Resources Department

168 W. Alisal Street, 3rd Floor
Salinas, CA 93901

Phone: (831) 759-6723

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

A completed County of Monterey Employment Application
Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

HIRING PREFERENCE FOR VETERANS AND ELIGIBLE MILITARY SPOUSES

The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses (i.e., surviving spouses of veterans, spouses of totally disabled veterans, and spouses of active-duty service members) and awards veterans’ preference points for this recruitment. To obtain a Veterans and Eligible Military Spouse Preference Application, please visit the Human Resources website or click on the following link: Click Here to View the Veterans and Eligible Military Spouse Preference Application

To apply for veterans’ preference points, veterans or eligible military spouses must complete and email a Veterans and Eligible Military Spouse Preference Application with supporting documentation of their eligibility within 5 business days of submitting their job application to [email protected]

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Laura Carucci, Human Resources Analyst, at [email protected] or (831) 759-6723.

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Position Description

Examples of Duties

Examples of Experience/Education/Training

Additional Information

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